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Forum Discussion
Biometrics unlock not working after 1password closes in the background
I just read this discussion : https://1password.community/discussion/145253/bug-cant-unlock-with-biometrics-after-app-autolocks-on-exit?utm_source=community-search&utm_medium=organic-search&utm_term=...
1P_Dave
Moderator
ModeratorHello @"J.M"! 👋
I'm sorry that biometrics are intermittently not working on your device. So that the team can look into this further, I'd like to ask you to create a diagnostics report from your Android device:
Sending Diagnostics Reports (Android)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/145375/biometrics-unlock-not-working-after-1password-closes-in-the-background
- Your forum username:
J.M - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
