Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Blank record opening when 1Password for iOS opens

This discussion was created from comments split from: 1password always opens same password.
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello Angelchops! 👋

I'm sorry that you're seeing a blank login item open each time that you use 1Password. It sounds like you might be running into a known issue with 1Password for iOS that our developers are investigating. Can you try the following steps to see if they allow you to workaround the issue:

  1. Tap Cancel on the item draft that appears.
  2. Wait 2 seconds.
  3. Fully close the 1Password app: Close an app on your iPhone or iPod touch – Apple Support (UK)
  4. Open and unlock the 1Password app.
  5. If you see another draft, repeat steps 1-4 again.

If that doesn't work then can you tell me which version of 1Password for iOS you're using and whether the issue always occurs after you tap on the 1Password icon from your iPhone's home screen?

I look forward to hearing from you.

-Dave

ref: dev/core/core#28720