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Forum Discussion
vasus
2 years agoNew Contributor
Broken desktop app <> browser extension causes browser to hang on Windows
Whenever I install the 1Password browser extension on Edge or Vivaldi browsers, they:
1. Always fail to connect to the desktop 1Password app with the message 'Status: Problems connecting. Make sure...
1P_Dave
Moderator
2 years agoHello vasus! 👋
I'm sorry that the integration between the desktop app and the browser extension appears to be breaking and that your browser is intermittently not responding. Can you reproduce the issue one more time and then send in the following so that I can investigate further:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach both files to an email message addressed to support+forum@1password.com
.
With your email please include:
- A link to this thread: https://1password.community/discussion/145212/broken-desktop-app-browser-extension-causes-browser-to-hang-on-windows
- Your forum username: vasus
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave