Forum Discussion

FWAdams2's avatar
FWAdams2
New Contributor
2 years ago

Broken two-factor authentication - Authy

I missed (forgot?) the demise of Authy. I (re?)learned of it today when I tried to log into my 1PW account. Help! You can reach me at the following special-purpose email address: [Removed] ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello FWAdams2! 👋

I'm sorry that you're unable to sign into your 1Password account. I've removed your email address since this is a public forum.

Do you still have access to 1Password on one of your devices? If you do then you can disable two-factor authentication from that device: If you lose access to your authenticator app

If that doesn't work then I recommend sending an email to support+forum@1Password.com so that our support team can help further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave