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Forum Discussion
Browser app integration broken when using 1Password for Windows
I was unsure where to post this issue. But after installing the stable version of 1password I am pretty sure it's the problem with Nightly Channel.
Problem started with this message on 1password Edge Extension.
"Microsoft Edge has an update. Restart Microsoft Edge to install the update and reconnect with 1password."
There is no update available for edge.
Reinstalling the extension gets rid of this message, but integration still doesn't work.
Error in extension settings
"Problem connecting, please ensure 1password is unlocked."
Completely uninstalling 1password and reinstalling the stable version of 1password desktop app solves the issue.
1Password Version: 8.10.8
Extension Version: 2.11.0
OS Version: Windows 11 23H2
Browser:_ Edge 113.0.1774.57
58 Replies
Hey leonardder, I'm afraid that our developers are still investigating the issue so there is not a fix in place just yet. That said, other users who experienced this issue have been able to work around it by switching to the stable/production version of the 1Password app. Did you want to try that out? If you do, please let us know how things go.
This last comment suggests there is either a workaround for this or a fix on its way, right?
Ashokleyland hope all is well now, let us know if you have any other questions or need more help in the future!
Great. Thanks 1P_Dave
- 1P_Dave
Moderator
Thank you for posting the Support ID. One of my colleagues will review the report and get back to you as soon as possible.
-Dave
ref: EAU-66111-322
ok, thanks steph_giles
steph_giles1Password Team
Thank you Ashokleyland, let's continue troubleshooting over email.
Hello steph_giles , yes you are right. Already did that in another thread as it looks to be a problem with 1pw app and not the extension.
here is the support ID number : [#EAU-66111-322]
Thread : https://1password.community/discussion/comment/689007/#Comment_689007
Thanks
- steph_giles
Hey Ashokleyland, leonardder,
I think it would be useful if we could take a closer look at some logs and what may be going wrong.
I'd like to ask you to send over a console log from your browser as well as a diagnostics report:
Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!
Thanks 1P_Dave, here is the support ID number : [#EAU-66111-322]
