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Forum Discussion
laugher
3 months agoOccasional Contributor
Browser extension having issues with Windows Hello
1Password for Windows 8.12.0 1Password Browser PlugIn for FireFox 8.11.27.2 Firefox 147.0.1 64bit Windows 11 Pro 25H2 OS Build 26200.7623 Recently, I have been having issues with signing into w...
1P_Gem
Moderator
3 months agoHi laugher, thanks for reaching out!
It's definitely strange that Windows Hello gets stuck in a "Something went wrong" loop unless you unlock via the desktop app first.
So that our team can investigate further (as well as work with you to reproduce the issue with the account password reveal button), I'd like to ask you to create a diagnostics report from the 1Password desktop app:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/browser-extension-having-issues-with-windows-hello/166761/replies/166763
- Your forum username: laugher
You'll receive a reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!