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Former Member's avatar
Former Member
2 years ago

Browser extension not working on Brave browser

The browser extension just sends me to this page whenever I try to use it.
There are the error codes in red and yellow
caught (in promise) DOMException: Internal error opening backing store for indexedDB.open.
48Unchecked runtime.lastError: Could not establish connection. Receiving end does not exist.
background.js:2 Asked to open and fill but nobody's unlocked
39Unchecked runtime.lastError: The message port closed before a response was received.

1Password Version: 8.10.6
Extension Version: 2.10.0
OS Version: Windows 10.0
Browser:_ Brave

browser extension

3 Replies

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  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Thanks @JacobHolt, I have located your ticket, our team will be in touch soon.

    ref: LHF-35265-914

  • Former Member's avatar
    Former Member
    2 years ago

    Thank you for getting back to me here is the ID: [#LHF-35265-914]
    I have tried reinstalling it and it still has this issue
    I have disabled all other extensions to see if that fixed it and no
    I have also tried resetting all browser cookies/cache

    ref: LHF-35265-914

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey @JacobHolt,

    I'm sorry for the delay in getting back to you.

    Did you follow the steps in the error message to reinstall 1Password in your browser? Did it improve things at all?

    If not, I'd like to ask you to send over a console log from your browser as well as a diagnostics report so our team can take a closer look:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!