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Former Member's avatar
Former Member
3 years ago

Browser extension unlock does not work in Edge on Windows

Hi. The browser extension unlock via the desktop app does not work in Microsoft Edge on Windows. It had worked before, but a couple of days ago it stopped working and does not work since then. I...
browser extension
Alvin_L_1P's avatar
Alvin_L_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @lukasberan 👋

From what you’ve shared with us, it seems like 1Password in your browser may have an issue communicating with the 1Password app (the desktop app). I understand you've already tried some of these steps, but may I ask you to try the steps below to see if it helps?

  1. Right-click the 1Password icon in the browser toolbar and click 'Settings'.
  2. Scroll down to "Integrate with 1Password app" at the end of General section and toggle it off.
  3. Scroll down to "Accounts & vaults".
  4. Sign out of your account and Sign in again.
  5. Fully close the web browser.
  6. Fully quit the 1Password app.

After that, please give your computer a restart to ensure no pending process prevents 1Password from connecting with the browser. Once your computer turns back on, continue with the following:

  1. Open and sign into the 1Password app first.
  2. Left click the 3 vertical dots in the top left corner and select 'Settings'.
  3. Under the Browser tab, ensure 'Connect with 1Password in the browser' is checked.
  4. Then go ahead and re-open the web browser and turn on the "Integrate with 1Password app" option again.
  5. Test things out.

I look forward to hearing how things go!

-Alvin