Forum Discussion

artworksmetal's avatar
artworksmetal
Occasional Contributor
3 months ago
Solved

Browser integration and update fail

 I don't use Chrome very often, so a few days ago I noticed that 1Password kept making me login every time I opened the browser. I never had to do this before so I went poking around and saw that the...
browser extension
windows
  • artworksmetal's avatar
    artworksmetal
    3 months ago

    Thanks to you and everyone at 1Pass for fixing my issue. It turned to simply be that I had changed the Windows app to run as administrator. I don't remember doing it, but ... there it is. I turned it off and Bob's your Uncle.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

Hello artworksmetal​! 👋

I'm sorry that you're running into issues with 1Password on your Windows PC. I'm glad that you were able to complete the update. Regarding the browser integration issue, try the following: 

1. Open and unlock the 1Password for Windows desktop app.
2. Click your account or collection at the top of the sidebar and click Settings.
3. Click Browser.
4. Turn "Connect with 1Password in the browser" off and then back on. 

Then in the browser: 

6. Open your browser.
7. Right-click on the 1Password icon in your browser's toolbar and click Settings.
8. Turn "Integrate this extension with the 1Password desktop app" off and then back on. 

Then, restart your Windows PC. If that still doesn't work then do you still see a yellow dot in the browser settings page? And if you click on About in the browser settings page what version of 1Password in the browser do you see listed? 

-Dave

artworksmetal's avatar
artworksmetal
Occasional Contributor
3 months ago

 Thanks for getting back. As soon as I saw your response I thought that that seemed obvious enough I should've thought of it myself. Sadly, it didn't work. I tried several versions of turning everything often on, turning everything off, rebooting, then turning it on etc. but nothing. The browser extension in Firefox is  8.10.81.  Chrome is 8.10.80.23 

Here is a link to the Chrome diagnostic file. I did not see that feature available on the Firefox extension.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    artworksmetal​ 

    I'm sorry that the steps didn't work. For the privacy and security of you and others in the community, I've removed the Dropbox link from your post. 

    So that I can investigate this further, I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message (directly as an attachment) addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/browser-integration-and-update-fail/157813/replies/157992
    • Your forum username: artworksmetal


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    • artworksmetal's avatar
      artworksmetal
      Occasional Contributor
      3 months ago

       The support ID number is YJW-98183-828. I sent the Chrome diagnostic and the Windows app diagnostic in the first email. Then I replied with a 2nd email after I finally figured out what to do with Firefox, so that has the console export attached. I do appreciate  your help here, thank you very much.