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Browser integration and update fail
I don't use Chrome very often, so a few days ago I noticed that 1Password kept making me login every time I opened the browser. I never had to do this before so I went poking around and saw that the...
Thanks to you and everyone at 1Pass for fixing my issue. It turned to simply be that I had changed the Windows app to run as administrator. I don't remember doing it, but ... there it is. I turned it off and Bob's your Uncle.
Thanks for getting back. As soon as I saw your response I thought that that seemed obvious enough I should've thought of it myself. Sadly, it didn't work. I tried several versions of turning everything often on, turning everything off, rebooting, then turning it on etc. but nothing. The browser extension in Firefox is 8.10.81. Chrome is 8.10.80.23
Here is a link to the Chrome diagnostic file. I did not see that feature available on the Firefox extension.
1P_Dave
Moderator
ModeratorI'm sorry that the steps didn't work. For the privacy and security of you and others in the community, I've removed the Dropbox link from your post.
So that I can investigate this further, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message (directly as an attachment) addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/browser-integration-and-update-fail/157813/replies/157992
- Your forum username: artworksmetal
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
The support ID number is YJW-98183-828. I sent the Chrome diagnostic and the Windows app diagnostic in the first email. Then I replied with a 2nd email after I finally figured out what to do with Firefox, so that has the console export attached. I do appreciate your help here, thank you very much.
