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Bug: 1Password Browser Extension and Standalone App connection problem
Hi, I recently noticed that 1Password's Browser Extension (Edge / Brave) have connection problem with the standalone app. Scenario 1: When I unlock the standalone app it does not unlock its browse...
Hello nullptr7! 👋
I'm sorry for the delay in replying. It sounds like communication between 1Password in the browser and the 1Password desktop app isn't working properly. If you're still seeing the issue today then try all of the steps in this article:
If that still doesn't work then I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/bug-1password-browser-extension-and-standalone-app-connection-problem/164587
- Your forum username: nullptr7
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
1P_Dave
Moderator
ModeratorHello nullptr7! 👋
I'm sorry for the delay in replying. It sounds like communication between 1Password in the browser and the 1Password desktop app isn't working properly. If you're still seeing the issue today then try all of the steps in this article:
If that still doesn't work then I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/bug-1password-browser-extension-and-standalone-app-connection-problem/164587
- Your forum username: nullptr7
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
I'm encountering the same problem. I've applied the fix described with no success.
Support Ticket IDQ-41339-942.In my case, 1password was installed on the wrong drive. Must be drive c. Windows decided to Install on the wrong one.
