Forum Discussion

Former Member's avatar
Former Member
5 years ago

[BUG] Application is crashing on opening an entry

I created a document entry through 1Password 8 Early Access. It does not have any main document attached. I had created a section where I had uploaded multiple images but when I open that entry in the Android application the application crashes.

1Password Version: 7.8.1
Extension Version: na
OS Version: Android 11

android

3 Replies

  • Former Member's avatar
    Former Member
    5 years ago

    @prakharaug:

    Thank you! I confirm that I have managed to locate your message in our system :+1: I will let you continue the conversation over there :)

    ref: ELD-63996-285

  • Former Member's avatar
    Former Member
    5 years ago

    @ag_ana

    After you have sent the email, please post the ticket number you received so we can locate your message and connect it with this forum discussion.

    [#ELD-63996-285]

  • Former Member's avatar
    Former Member
    5 years ago

    @prakharaug:

    If you manage to make the app crash again, I would like to ask you to generate a https://support.1password.com/diagnostics/?android right after this happened, and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!