Forum Discussion

poconi's avatar
poconi
Frequent Contributor
4 months ago

Bug: Browser won’t unlock with the correct password

This bug only occurs when the PC is started up (it does not happen after resuming from sleep). If I enter the password in the 1Password for Windows app, it launches normally, but when I click the 1P...
betas
browser extension
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

Hello poconi​! 👋

I'm sorry that you're running into issues when unlocking 1Password in the browser. It sounds like the communication between the desktop app and the browser extension isn't working. Try this: 

1. Open and unlock 1Password for Windows.
2. Click your account or collection at the top of the sidebar and click Settings.
4. Click Browser.
5. Turn "Connect with 1Password in the browser" off and then back on.

Then in the browser: 

6. Open your browser.
7. Right-click on the 1Password icon in your browser's toolbar and click Settings.
8. Make sure that "Integrate this extension with the 1Password desktop app" is on. 

If that still doesn't work then, when the issue occurs the next time, do you see a green dot in the browser settings page? Or a different colored dot and an error message? Did the issue only start happening recently?

-Dave