Forum Discussion

Former Member's avatar
Former Member
4 years ago

Bug: Custom Icons not showing in 1Password Browser Ext but is showing in 1Password 7 (Windows/macOS)

Custom icons applied to vault entries are not showing up in the dropdown from the 1Password Chrome Browser Extension, but is showing in 1Password 7 for Windows and macOS. In cases where a default ...
browser extension
Former Member's avatar
Former Member
4 years ago

Thanks for the additional info @Oliver_Saer .

Here's what I'm testing here with a Mac and a Windows machines open side by side:

  1. Saved a login on udemy.com on my Mac.
  2. Edited the logo in 1Password 7 for Mac.
  3. Checked the Chrome extension - it showed the original logo for a moment, then downloaded the custom logo and sticked with it.
  4. Opened the Chrome extension on my Windows machine, it showed the original logo for a moment and then updated to the custom logo.

I then performed the same steps but on my Windows machine (saved a new login, changed the logo) and it worked the same across the board.

It sounds to me like there might be a caching issue with your Chrome extension. Can you please check and see if the correct custom logos are showing in your 1Password.com account? Simply sign into your account on our website, select your vault and see if the correct custom logo is there. If it is, I'd suggest deleting the extension from Chrome and reinstalling it.