Forum Discussion

E29037CB's avatar
E29037CB
Frequent Contributor
3 years ago

[Bug] Edit Record on Extension and Windows App

I experience a weird issue wherein if you click a record and click Edit on the 1Password Extension. This is what happens: A. Current Experience: It opens 1Password Windows App, but it doesn'...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
3 years ago

Hello @jwill0253,

Thanks for your message here. While similar, it does sound as though the password is saved in the app but not syncing from the app to the browser extension.

Could you create a test item in the 1Password app, save it and edit the password. Does this item eventually update in the browser extension after a few minutes? Does manually locking/unlocking the 1Password app help to sync the recently changed password to the browser extension?

Within the 1Password app are you seeing any troubles with an offline indicator at the top of the app window after changing the password?

I'm looking forward to your reply.