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Former Member's avatar
Former Member
3 years ago

Bug Report - Crashing in Safe Mode

When using the 1Password desktop app in macOS Ventura in Mac Safe Mode, minimizing 1Password causes the whole computer to freeze and crash. Eventually the computer automatically reboots. I reproduced...
macos
Former Member's avatar
Former Member
3 years ago

Hello 1P_Dave, I submitted an email with the requested info. Here is the support ID: [#JXD-58734-973]
Thank you!

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Report - Crashing in Safe Mode","id":"message:102505","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:102505"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:102505"},"body@stripHtml({\"truncateLength\":200})":" When using the 1Password desktop app in macOS Ventura in Mac Safe Mode, minimizing 1Password causes the whole computer to freeze and crash. Eventually the computer automatically reboots. I reproduced...","body@stringLength":"589","rawBody":"

When using the 1Password desktop app in macOS Ventura in Mac Safe Mode, minimizing 1Password causes the whole computer to freeze and crash. Eventually the computer automatically reboots. I reproduced this crash 3 times, where minimizing the 1P app causes a crash. Other 1P app interactions didn't appear to cause any issues. This is on a 13-inch Intel MacBook Pro w/ 4 TB3 ports and 16 gb RAM (2017) - Model Identifier: MacBookPro14,2.

\n\n
\n\n

1Password Version: 8.9.11
\nExtension Version: N/A
\nOS Version: macOS 13.1
\nBrowser:_ N/A

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When using the 1Password desktop app in macOS Ventura in Mac Safe Mode, minimizing 1Password causes the whole computer to freeze and crash. Eventually the computer automatically reboots. I reproduced this crash 3 times, where minimizing the 1P app causes a crash. Other 1P app interactions didn't appear to cause any issues. This is on a 13-inch Intel MacBook Pro w/ 4 TB3 ports and 16 gb RAM (2017) - Model Identifier: MacBookPro14,2.

\n\n
\n\n

1Password Version: 8.9.11
\nExtension Version: N/A
\nOS Version: macOS 13.1
\nBrowser:_ N/A

"},"Conversation:conversation:102505":{"__typename":"Conversation","id":"conversation:102505","solved":false,"topic":{"__ref":"ForumTopicMessage:message:102505"},"lastPostingActivityTime":"2023-01-13T02:32:27.000-08:00","lastPostTime":"2023-01-13T02:32:27.000-08:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:102505":{"__typename":"ModerationData","id":"moderation_data:102505","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:102505_1":{"__typename":"Revision","id":"revision:102505_1","lastEditTime":"2023-01-11T17:16:08.000-08:00"},"ForumReplyMessage:message:102507":{"__typename":"ForumReplyMessage","id":"message:102507","conversation":{"__ref":"Conversation:conversation:102505"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":102507,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Bug Report - Crashing in Safe Mode","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:102507"},"parent":{"__ref":"ForumTopicMessage:message:102505"},"body":"

Hello 1P_Dave, I submitted an email with the requested info. Here is the support ID: [#JXD-58734-973]
\nThank you!

","body@stringLength":"309","rawBody":"

Hello , I submitted an email with the requested info. Here is the support ID: [#JXD-58734-973]
\nThank you!

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