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Anonymous's avatar
Anonymous
4 years ago

Bug Report. Attaching a file to a 1P record does not work

I wanted to attach a screenshot (.jpg file) of my pharmacy discount membership card to the log-in record for logging onto the website. I added some text records to duplicate the entries on the card i...
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Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey @FogCityNative:

This definitely isn't the experience we want you to have when attaching a file to an item. If you try another file, or another item, do you still run into issues? If so, I'd like to ask you to collect some diagnostics info from the 1Password app:

  1. Open and unlock 1Password.
  2. Choose the three dot menu > Settings (⌘ + Comma), then click Advanced.
  3. Click Send Diagnostics.
  4. Click Reveal.

Attach the file created to an email addressed to support+forum@1password.com. Include your username: FogCityNative, and a link to this thread: https://1password.community/discussion/126987/bug-report-attaching-a-file-to-a-1p-record-does-not-work#latest. After sending your email you'll receive a reply from BitBot with a support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your email message and take a closer look.

Jack