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Former Member's avatar
Former Member
2 years ago

[Bug] the character 'ç' don't work properly to unlock the 1password

I tried to use the ç in my password of 1password, but it has a bug, just works when I reveal the password and type 🤦

This happens in the Chrome extension too

I'm using the U.S. International keyboard

https://youtu.be/ioWrFt9xjcA

1Password for Mac 8.10.6 (81006027)

1Password Version: 1Password for Mac 8.10.6 (81006027)
Extension Version: 1Password – Password Manager 2.10.0
OS Version: macOS Ventura 13.3.1 (a) (22E772610a)
Browser:_ Version 113.0.5672.92 (Official Build) (arm64)

macos

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    I'm happy that Grey was able to help, let me know if you have any other questions that we can help with. 🙂

    -Dave

  • Former Member's avatar
    Former Member
    2 years ago

    Interesting, I got the point.
    Although it is clear when I defined my password, I am not convinced.

    Thanks :)

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi there @luciotbc

    We recommend using only ASCII characters in your account password, from the set below, for this exact reason.


    ABCDEFGHIJKLMNOPQRSTUVWXYZ
    abcdefghijklmnopqrstuvwxyz
    0123456789
    space (entered using the Space bar)
    !"#$%&'()*+,-./\:;?@[]^_`{|}~

    This is because different devices, operating systems, and input methods can all vary in how they interpret åçčéñṱêḍ characters, for example, as you've seen. There's more information about that in this article:

    ☞ Should I use special characters in my 1Password account password?

    Looking at your screen recording, you had to use two keystrokes to compose the ç character, rather than a single keystroke, or a single keystroke while holding ⇧ Shift.

    For maximum compatibility, I'd suggest changing your account password so that it only uses ASCII characters: How to change your 1Password account password.

    Let me know if you have any questions and I'll be happy to help. :)

    — Grey