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Former Member's avatar
Former Member
3 years ago

Cannot access 1Password in App but can in browser; new clean install of Mac OS 12.4

I cannot access my 1Password account in the app on a modern M1 Mac Studio. I can in a browser, but with the massively reduced functionality. The Mac is a new one with a clean install, there should be...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @prae! 👋

I'm sorry that you're having trouble adding your account to 1Password 8 for Mac. Can you tell me what specific error message you receive when you try to add your account? Can you also try the following steps:

  1. In your browser, sign in to your account on 1Password.com.
  2. Click your name in the top right and choose Get the Apps.
  3. Click "Add your account directly" and allow your browser to open 1Password. You'll see your account details in the app.
  4. Enter your 1Password account password and click Sign In.

Do you receive the same error message?

The machine sits behind a tightly managed network that has a whitelist and blacklist domain list among many other 'feature' hidden from the worker.

If you can, make sure that the following aren't blocked: 1Password ports and domains

I look forward to hearing from you. 🙂

-Dave