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Former Member's avatar
Former Member
3 years ago

Cannot autofill and login to Truist.com (a banking site).

1Pswd will fill in the username and password properly, but when I hit the return to log in, I get a screen "username or password not recognized". I can fill in the information manually and can login normally, so it must be something about 1Password and nthat site together. 1 Password works fine on other sites. Anyone have any suggestions to get the banking site working properly?

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  • Former Member's avatar
    Former Member
    3 years ago

    I have the same problem with Truist app. My credentials in 1Password are correct and work fine on the bank's desktop app. 1Password is not recognizing the Truist app at all and not offering to autofill at all.

  • andrew_l_1P's avatar
    andrew_l_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @dubious01,

    Sorry to hear autofill isn't behaving as expected on this particular website. When you say you're entering them manually, are you typing them or copying them from 1Password? If you're typing them, I'd recommend double checking that the credentials saved in 1Password are correct.

    I'd also like to confirm that the login credentials are in their appropriate fields? For example, that the username is in the username field. I recognize that some items, banks especially, might necessitate saving several other details, so it may be easier to confirm this by creating a new login item with just the username and password to see if those work.

    Let me know how this goes or if you have any questions. 🙂

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1Pswd will fill in the username and password properly, but when I hit the return to log in, I get a screen \"username or password not recognized\". I can fill in the information manually and can login normally, so it must be something about 1Password and nthat site together. 1 Password works fine on other sites. Anyone have any suggestions to get the banking site working properly?

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1Pswd will fill in the username and password properly, but when I hit the return to log in, I get a screen \"username or password not recognized\". I can fill in the information manually and can login normally, so it must be something about 1Password and nthat site together. 1 Password works fine on other sites. Anyone have any suggestions to get the banking site working properly?

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question","conversation":{"__ref":"Conversation:conversation:155686"},"id":"message:155686","revisionNum":1,"uid":155686,"depth":0,"board":{"__ref":"Forum:board:1password"},"author":{"__typename":"User","uid":13824,"login":"LarryMcJ","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/legacyfs/online/onepassword_avatars/userpics/MZ2AK1L4U9AB.png"}},"metrics":{"__typename":"MessageMetrics","views":5},"postTime":"2025-05-05T18:12:09.262-07:00","lastPublishTime":"2025-05-05T18:12:09.262-07:00","readOnly":false},"ModerationData:moderation_data:47738":{"__typename":"ModerationData","id":"moderation_data:47738","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:47738":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:47738","revisionNum":1,"uid":47738,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:47736"},"conversation":{"__ref":"Conversation:conversation:47736"},"subject":"Re: Cannot autofill and login to Truist.com (a banking site).","moderationData":{"__ref":"ModerationData:moderation_data:47738"},"body":"

I have the same problem with Truist app. My credentials in 1Password are correct and work fine on the bank's desktop app. 1Password is not recognizing the Truist app at all and not offering to autofill at all.

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Hi @dubious01,

\n\n

Sorry to hear autofill isn't behaving as expected on this particular website. When you say you're entering them manually, are you typing them or copying them from 1Password? If you're typing them, I'd recommend double checking that the credentials saved in 1Password are correct.

\n\n

I'd also like to confirm that the login credentials are in their appropriate fields? For example, that the username is in the username field. I recognize that some items, banks especially, might necessitate saving several other details, so it may be easier to confirm this by creating a new login item with just the username and password to see if those work.

\n\n

Let me know how this goes or if you have any questions. 🙂

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