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Forum Discussion
Former Member
3 years agoCannot connect to browser
After recent update I am unable to connect to the 1 Password extension in either Firefox or safari. I have entered text into terminal as suggested but still can not connect.
1P_Dave
Moderator
3 years ago@JRok77
I'm sorry that you're also running into the issue. Can you try the following steps:
- Close all open web browsers.
- Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
- Double-click on 1Password from your Mac's Application folder.
- Open your web browser.
If that doesn't fix the issue then I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/135815/cannot-connect-to-browser
- Your forum username:
JRok77 - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!