Cannot connect to browser

@Joy_1P

Yup, I've tried restarting my computer but to no avail.

@JRok77 Gotcha, thanks for letting me know about that. Were you able to restart your computer to see if it helped?

@dkav I do agree, I only asked about updating your macOS because it would be a quick a way to resolve the issue. If you are unable to do that, please try restarting your computer. If that doesn't work, then please let me know so that I can share your details with our developers.

Please note that our developers are actively investigating the issue. I hope there will be a solution in the future.

@Joy_1P I am in a similar situation as @JRok77. Given that Catalina is still supported we shouldn’t have to even if we could.

@Joy_1P

I'm on an old iMac that cannot be updated past Catalina.

Hey all, if you are running macOS 10.15.7 and can update to macOS 13, then that may resolve the issue with the extension being unable to connect to the app. I recommend trying that, and I also recommend restarting your computer. Those are some things we've seen that has helped other users. We don't recommend rolling back to an older version of the app.

@dkav

Thanks!

@JRok77 I downloaded the old version. The url pattern is:
downloads.1password.com/mac/1Password-#{version}-#{arch}.zip

Where architecture is "aarch64" for arch arm and "x86_64" for intel.

So for my Mac it was:
https://downloads.1password.com/mac/1Password-8.9.8-x86_64.zip

@dkav

How do you go back to 8.9.8?

I am having the same issue with 8.9.10 - neither Safari, Firefox or Chrome 1Password extensions are connecting with the 1Password app. I also tested with the beta release 8.9.11-1 and found that the regression is still not fixed. As a work around I turned off auto-update and went back to 8.9.8.

I am running macOS Catalina (10.15.7).

Dear ag_tommy,

Support ID: [#GEM-92158-276]