Forum Discussion

alexroet's avatar
alexroet
New Contributor
10 months ago

cannot empty trash....

I don’t know if this is even really 1password related, but I'm having problems. My backup program (super duper) keeps failing, apparently because there is an item in the trash that can't be deleted. That item is 1PasswordTroubleshooting. When I try to empty the trash it says it can't because the item is in use. But.... it's not. No apps are running. I've tried everything I can find (even emptying the trash in Terminal) but I can't get it to go away. What is this file? How do I get it to not be "in use"??

1Password Version: 7
Extension Version: Not Provided
OS Version: macOS 14.6.1
Browser: Not Provided

macos

5 Replies

  • Kester_D_1P's avatar
    Kester_D_1P
    Icon for 1Password Team rank1Password Team
    10 months ago

    Hi alexroet - I'd like to ask you to send an email to support@1password.com so that we can troubleshoot this further with you. We may need to gather more information about your setup that is best discussed privately.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here and I'll make sure that your message reaches the right team.

  • alexroet's avatar
    alexroet
    New Contributor
    10 months ago

    I’ve tried that. I can’t empty the trash in safe mode, or using the terminal commands suggested in the Apple forums. That’s why I came here. Maybe the 1Password people would know why this file is “is use” and impossible to delete??