I have a MacBook Pro (macOS Ventura 13.3) with M1 Pro and recently added fingerprints to Touch ID and removed old ones. Now I can no longer use Touch ID with 1Password. The startup screen shows the m...
Are you using an Intel device or Apple silicon device? The following steps may help. It might also require us to take a deeper look with a diagnostics report. Let's hope that's not needed.
Intel:
Disable whichever unlock method(s) you're using there -- Touch ID and/or Apple Watch unlock -- completely from within 1Password Preferences > Security and in System Preferences
The M series does not have an SMC reset. That said, step 4 is the closest equivalent to it. Do not skip step 4
Disable whichever unlock method(s) you're using there -- Touch ID and/or Apple Watch unlock -- completely from within 1Password Preferences > Security and in System Preferences
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enable Touch ID on M1 Pro MacBook Pro","id":"message:118274","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:118274","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:118274"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:118274"},"body@stripHtml({\"truncateLength\":200})":" I have a MacBook Pro (macOS Ventura 13.3) with M1 Pro and recently added fingerprints to Touch ID and removed old ones. Now I can no longer use Touch ID with 1Password. The startup screen shows the m...","body@stringLength":"1440","rawBody":"
I have a MacBook Pro (macOS Ventura 13.3) with M1 Pro and recently added fingerprints to Touch ID and removed old ones. Now I can no longer use Touch ID with 1Password. The startup screen shows the message \"Your system's security settings have changed. Enter your password to unlock.\"
\n\n
I have tried completely uninstalling 1Password using an uninstall tool and reinstalling it, deleting all fingerprints registered on the Mac, turning it off and on again, etc., but the problem persists.
\n\n
Is there anything I can do to get Touch ID to work?
I have a MacBook Pro (macOS Ventura 13.3) with M1 Pro and recently added fingerprints to Touch ID and removed old ones. Now I can no longer use Touch ID with 1Password. The startup screen shows the message \"Your system's security settings have changed. Enter your password to unlock.\"
\n\n
I have tried completely uninstalling 1Password using an uninstall tool and reinstalling it, deleting all fingerprints registered on the Mac, turning it off and on again, etc., but the problem persists.
\n\n
Is there anything I can do to get Touch ID to work?
"},"Conversation:conversation:118274":{"__typename":"Conversation","id":"conversation:118274","solved":false,"topic":{"__ref":"ForumTopicMessage:message:118274"},"lastPostingActivityTime":"2023-03-30T04:58:35.000-07:00","lastPostTime":"2023-03-30T04:58:35.000-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:118274":{"__typename":"ModerationData","id":"moderation_data:118274","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTgyNzQtODkwM2lBQUI3Qzc4RTkzMTVCRThD?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTgyNzQtODkwM2lBQUI3Qzc4RTkzMTVCRThD?revision=1","title":"um6k2zmjh8sx.png","associationType":"BODY","width":2272,"height":1824,"altText":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTgyNzQtODkwNGlCQTAyNThGMDAyQTlDNUVF?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTgyNzQtODkwNGlCQTAyNThGMDAyQTlDNUVF?revision=1","title":"jyqfbhuagz18.png","associationType":"BODY","width":1784,"height":1344,"altText":null},"Revision:revision:118274_1":{"__typename":"Revision","id":"revision:118274_1","lastEditTime":"2023-03-28T22:41:12.000-07:00"},"ForumReplyMessage:message:118275":{"__typename":"ForumReplyMessage","id":"message:118275","conversation":{"__ref":"Conversation:conversation:118274"},"author":{"__ref":"User:user:101"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:118274/message:118275","revisionNum":1,"uid":118275,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Cannot enable Touch ID on M1 Pro MacBook Pro","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:118275"},"parent":{"__ref":"ForumTopicMessage:message:118274"},"body":"
@ryugoo
\n\n
Are you using an Intel device or Apple silicon device? The following steps may help. It might also require us to take a deeper look with a diagnostics report. Let's hope that's not needed.
\n\n
Intel:
\n\n\n
Disable whichever unlock method(s) you're using there -- Touch ID and/or Apple Watch unlock -- completely from within 1Password Preferences > Security and in System Preferences
The M series does not have an SMC reset. That said, step 4 is the closest equivalent to it. Do not skip step 4
\n\n\n
Disable whichever unlock method(s) you're using there -- Touch ID and/or Apple Watch unlock -- completely from within 1Password Preferences > Security and in System Preferences
Are you using an Intel device or Apple silicon device? The following steps may help. It might also require us to take a deeper look with a diagnostics report. Let's hope that's not needed.
\n\n
Intel:
\n\n\n
Disable whichever unlock method(s) you're using there -- Touch ID and/or Apple Watch unlock -- completely from within 1Password Preferences > Security and in System Preferences
The M series does not have an SMC reset. That said, step 4 is the closest equivalent to it. Do not skip step 4
\n\n\n
Disable whichever unlock method(s) you're using there -- Touch ID and/or Apple Watch unlock -- completely from within 1Password Preferences > Security and in System Preferences
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When is the best time to grab a diagnostics report for this issue? I'm on the latest versions (and also on the beta versions on another device) and am still having these issues. In fairness, they don't seem to be as frequent but they're definitely still happening to where I need to enable/disable the extension to get it to kick in.
Should I be grabbing the diagnostic report when it's spinning? When it's not working? After I reset the extension? Both? What is the most helpful?
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Moderator
