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Didiko's avatar
Didiko
New Contributor
4 years ago

Cannot login to my account - 2 step verification problem

Hello there, when I try to login to my existing 1password.com account with the new Beta 1P version 8, a dialog box is appearing asking me to enter the code... but the only valid button in the dial...
betas
Didiko's avatar
Didiko
New Contributor
4 years ago

Yes indeed, this worked out fine.
My native Mac OS is in French so the app settings were also in French by default, had to switch it manually to English.
I now see my 1P.com account.
Can I switch back to French?

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login to my account - 2 step verification problem","id":"message:133731","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:133731","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:15547"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:133731"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:133731"},"body@stripHtml({\"truncateLength\":200})":" Hello there, \n\n when I try to login to my existing 1password.com account with the new Beta 1P version 8, a dialog box is appearing asking me to enter the code... but the only valid button in the dial...","body@stringLength":"478","rawBody":"

Hello there,

\n\n

when I try to login to my existing 1password.com account with the new Beta 1P version 8, a dialog box is appearing asking me to enter the code... but the only valid button in the dialog box is \"cancel\" !?

\n\n

I cannot find a way/place to introduce the code from my authentification app.

\n\n

Any clue?

\n\n

Thanks and best regards,

\n\n
\n\n

1Password Version: 8
\n_Extension Version: Not Provided
\n_OS Version: 11.6

\n","kudosSumWeight":0,"postTime":"2021-10-07T09:53:03.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:betas","text":"betas","time":"2025-01-30T03:12:59.019-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:133731_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":67},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hello there,

\n\n

when I try to login to my existing 1password.com account with the new Beta 1P version 8, a dialog box is appearing asking me to enter the code... but the only valid button in the dialog box is \"cancel\" !?

\n\n

I cannot find a way/place to introduce the code from my authentification app.

\n\n

Any clue?

\n\n

Thanks and best regards,

\n\n
\n\n

1Password Version: 8
\n_Extension Version: Not Provided
\n_OS Version: 11.6

"},"Conversation:conversation:133731":{"__typename":"Conversation","id":"conversation:133731","solved":false,"topic":{"__ref":"ForumTopicMessage:message:133731"},"lastPostingActivityTime":"2021-10-11T08:33:57.000-07:00","lastPostTime":"2021-10-11T08:33:57.000-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:133731":{"__typename":"ModerationData","id":"moderation_data:133731","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:133731_1":{"__typename":"Revision","id":"revision:133731_1","lastEditTime":"2021-10-07T09:53:03.000-07:00"},"ForumReplyMessage:message:133734":{"__typename":"ForumReplyMessage","id":"message:133734","conversation":{"__ref":"Conversation:conversation:133731"},"author":{"__ref":"User:user:15547"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:133731/message:133734","revisionNum":1,"uid":133734,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Cannot login to my account - 2 step verification problem","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:133734"},"parent":{"__ref":"ForumTopicMessage:message:133731"},"body":"

Yes indeed, this worked out fine.
\nMy native Mac OS is in French so the app settings were also in French by default, had to switch it manually to English.
\nI now see my 1P.com account.
\nCan I switch back to French?

","body@stringLength":"237","rawBody":"

Yes indeed, this worked out fine.
\nMy native Mac OS is in French so the app settings were also in French by default, had to switch it manually to English.
\nI now see my 1P.com account.
\nCan I switch back to French?

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-10-09T01:29:33.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:133734_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1749758344058":{"__typename":"CachedAsset","id":"theme:customTheme1-1749758344058","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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