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Forum Discussion
Former Member
4 years agoCannot setup 1P7 trial on any platform. Mac app rejecting my assigned key. Am user since 2010.
I just opened a 1P7 trial account, downloaded the credentials, then downloaded the app from the Apple store to my 12.3.1 OS. I am using the last supported desktop version 6.8.9. I am using version 6...
1P_Dave
Moderator
4 years agoHello @yosemite4! 👋
I'm sorry to hear that you're having trouble upgrading to 1Password 7 and a 1Password account. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/129488/cannot-setup-1p7-trial-on-any-platform-mac-app-rejecting-my-assigned-key-am-user-since-2010
- Your forum username:
Yosemite4 - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!