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Forum Discussion
Cannot Sign on Using my IOS iPhone
I sign on perfectly on line. I use the QR Code to set up my iphone so I know the secret key is right. I then type in my password and I use "reveal" so I know it is right and yet the iphone app cannot...
1P_Tommy
Moderator
Moderator@Kevinaom
Let's take a look under the hood. I'd like to ask you to create a diagnostics report from your device. Also, please indicate if you have any VPN's in use or if this happens on one specific network or if you change networks does it occur there too.
- Open 1Password.
- Tap your 1Password account icon from the 1Password home screen.
- Tap Settings.
- Tap Help.
- Click Send Diagnostics.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
Kevinaom A link to this thread:
https://1password.community/discussion/138879/cannot-sign-on-using-my-ios-iphone#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
