Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
Cannot Sign on Using my IOS iPhone
I sign on perfectly on line. I use the QR Code to set up my iphone so I know the secret key is right. I then type in my password and I use "reveal" so I know it is right and yet the iphone app cannot...
1P_Tommy
Moderator
Moderator@Kevinaom
Sorry for not being clearer. I was thinking you might have been able to sign in (with the VPN off) and the report would have helped to determine why it failed to begin with. Since you cannot access 1Password at all, let's get you over to my colleagues in email support. Also, thanks for letting me know the VPN is off, that helps. Please email us using the instructions above to reach out to my colleagues. When you do, so can you include a screenshot of the app? That may help us determine which version is in use.
If you'd like to try a reinstall that might get you going. Here's how. * Make sure all of your data is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit along with your password.
Double-check that all data is present on 1Password.com. If you've been offline and you've made changes you could lose data if it is not on 1Password.com. This would include updates to items you've made.
Delete 1Password 8 and then reinstall it. You would need to reconfigure your settings.
Note: One thing thats affects folks moving from 1Password 7 and earlier, or folks that used another password manger is to check the correct password is being typed. I'm guilt of typing a recently changed password myself. That might be worth double-checking. Sometimes you're on auto pilot and totally mis that.
