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Forum Discussion
Cannot Update Payment Method
I tried to update my payment method from my old credit card to renew my annual subscription, but the payment method never fully updates in my account. My bank has approved the connection to my accoun...
1P_Timothy
Community Manager
Community ManagerHi KatDubs, thanks for reaching out. I'm sorry there's been an issue renewing your payment method, and getting in contact with our team. I can understand your frustration here.
Did you receive an automated response from us when you submitted those tickets that included a ticket ID? I'd be happy to help make sure your message is in the right hands.
I'm having the same problem. Have contacted support but not heard anything back, it's been a few days. I keep getting emails saying they failed to update my payment. Frustrating when you're TRYING to pay a company and you can't. lol. Case Number is 539493
