Cannot use Touch ID to unlock new 1Password Safari Extension for iOS or iPadOS

@alohadiva

It sounds to me like perhaps the root of the issue is that you do not have the current password for your 1Password account? Is that correct? Touch ID is not a replacement for the account password — the account password will always be required for some operations. I'm sorry you're having trouble with that. I'd like for us to help you get to the bottom of the problem.

We're unable to check into any of the details of your account based on requests through this forum. All verification has to be done through email. I'm not seeing any emails in our system from the email address you have registered here. Could you please send us an email to support@1password.com from the email address associated with your 1Password account, so we can better assist? You can include a link to this thread so that you don't have to repeat yourself. If you already have a support ticket opened with us could you please provide the support ID?

Ben

Dearest Ben, a plethora of customer support folks have attempted to respond. They are always great but do not grasp problem.
1. I always print out the emergency kit as soon as I change the master PW. Have duplicate copies. Redundancy.
2. This has proved useless.
3. the "best practices" password, way too complicated, last changed on 9/14/21, didn't work. I went there first.
4. I have been with 1 PW for ages, and went thru this rodeo once before.
5. My computer life was perfect, after the Touch ID key board arrived. UNTIL I was suddenly informed that I needed master PW to continue Touch ID
6. IPADPRO still has facial recognition access.
7. The iPhone version worked until about 5 days ago.
8. Fortunately I changed my Apple PW to something memorable.
9. You are all fabulous and.....I am still locked out.
10. I set a a new private account, for which I am now being billed
11. I am unable to move and copy between IOS and OS, even attempting theSIDECAR feature on OS.
12. I am mystified.
13. Hawaii standard time.
14. help, please.

Also, @alohadiva, if you're still having trouble unlocking with biometrics, please email us at support@1password.com and we'd be happy to help troubleshoot. Thanks!

Ben

@alohadiva

We'd highly recommend printing an Emergency Kit, rather than printing the actual data stored within 1Password:

Get to know your Emergency Kit

Once printed you can fill in the password field and store the completed document in a safe place, such a fire safe or bank deposit box. I hope that helps!

Ben

Now I am trying to select all in IOS and thru random hacker logic, SELECT ALL AUTOMATICALLY TURNS ON WHEN YOU SELECT MOVE.
I was trying to individually select 268 items, and it was making me crazy, so I started at the bottom and scrolled up, because I failed every time I tried from the top.

Low and behold..I accidentally found myself there and Move was clicked. Now if I can just find out HOW TO PRINT IT OUT.

Sadly, the new OS Safari requires you to log in using the browser at least once every seven days, or it will totally block your use on OS.
I often use the Mac M1 and just open the app and leave it up, cuz I use it too many times.

Having myself blocked there,I found that my IPHONE lost the IOS IPW facial ID. I was able to reinstall from iPad Pro+.

However I am now bollixed on the Desktop, and the IPadPro sends me warnings & wants me to use my master PW, (which I ignore) and am able to access on IPADPRO. Trying to print out paper copies for safe security backup. (Safety Deposit Box!)

Unfortunately, the biometric sign in for safari extensions doesn't work. Screen freezes and have to restart Safari for both iPad and iPhone. Also why is the "sign-in ID" so long and strange for the biometric login attempt?

I'm finding the same thing - I can't figure out why Face ID is not used and I keep having to type my master password. I also have the Safari extension fighting with autofill and the whole situation is an irritating mess.

@nnnn959lou771

Once you've unlocked the 1Password for Safari extension once using your account password, if you have biometrics enabled in 1Password's settings, subsequent unlocks can happen using biometrics.

Ben

Is one only able to unlock Safari Extension of 1Password on iOS/iPad OS by manually typing your Master Password rather than using Face ID/Touch ID?