1Password TeamHello @trevtoolong
I’m sorry about this issue you’ve encountered while launching the 1Password for Windows app. Happy to help resolve this for you.
Thanks for providing those logs.
In order to determine what may be going wrong, I'll need a full set of logs from your system. These should help us track down the specific cause. Here's how you can get that information to us:
Sending 1Password Logs
1. Look for the Windows search bar in the lower-left corner of your screen (where it says "type here to search")
2. Copy and paste the following into the Windows search bar: %localappdata%\1Password\logs. Then hit Enter.
3. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder
With that, you'll have a tidy little zip file containing all the logs you see.
Then, attach that zip file to an email message addressed to support+windows@1password.com.
With your email please include:
A link to this thread: https://1password.community/discussion/134606/cant-access-1password-8-desktop-or-browser-exits-without-error#latest
Your forum username:@trevtoolong
We'll look forward to hearing from you!
Jermaine
Tried to access 1password via Firefox, shows login screen and get a \"busy\" spinner then it just exists. Tried via Chrome, no responsive whatsoever. Tried to open 1password on desktop, mousing over the icon in system try and it just disappears. Tried restarting 1password (from windows start menu), icon appears, mouseover and it disappears. Tried restarting computer, after reboot, same behaviour. Tried re-downloading 1password installer, and re-installing, same behaviour.
\nInstaller:
\n
Install log:
\n\n\n\n\n[2022-10-18 06:55:43.740112 +13:00] INFO [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:587: Setup logs path set to : C:\\Users<me>\\AppData\\Local\\1Password\\logs\\setup
\n
\n[2022-10-18 06:55:43.741069 +13:00] INFO [op_log::private] foundation\\op-log\\src\\private.rs:70: system locale detected as 'en-NZ'
\n[2022-10-18 06:55:43.741125 +13:00] INFO [op_log::private] foundation\\op-log\\src\\private.rs:70: selected translations for EN_US based on detected locale en-NZ
\n[2022-10-18 06:55:49.492171 +13:00] INFO [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:494: Updating from 80905042 to 80905042
\n[2022-10-18 06:55:49.651736 +13:00] INFO [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:273: Copying files to C:\\Users<me>\\AppData\\Local\\1Password\\update
\n[2022-10-18 06:55:49.653087 +13:00] INFO [op_windows_starter::transaction] op-windows-starter\\src\\transaction.rs:70: copying files to: C:\\Users<me>\\AppData\\Local\\1Password\\update\\8
\n[2022-10-18 06:55:52.120556 +13:00] INFO [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:277: Renaming C:\\Users<me>\\AppData\\Local\\1Password\\app to C:\\Users<me>\\AppData\\Local\\1Password\\previous
\n[2022-10-18 06:55:52.120641 +13:00] INFO [op_windows_starter::transaction] op-windows-starter\\src\\transaction.rs:128: renaming C:\\Users<me>\\AppData\\Local\\1Password\\app to C:\\Users<me>\\AppData\\Local\\1Password\\previous
\n[2022-10-18 06:55:52.286536 +13:00] INFO [op_windows_starter::transaction] op-windows-starter\\src\\transaction.rs:170: renaming C:\\Users<me>\\AppData\\Local\\1Password\\app to C:\\Users<me>\\AppData\\Local\\1Password\\previous
\n[2022-10-18 06:55:52.287657 +13:00] INFO [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:285: Renaming C:\\Users<me>\\AppData\\Local\\1Password\\update to C:\\Users<me>\\AppData\\Local\\1Password\\app
\n[2022-10-18 06:55:52.287710 +13:00] INFO [op_windows_starter::transaction] op-windows-starter\\src\\transaction.rs:170: renaming C:\\Users<me>\\AppData\\Local\\1Password\\update to C:\\Users<me>\\AppData\\Local\\1Password\\app
\n[2022-10-18 06:55:52.374146 +13:00] INFO [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:307: File copying completed successfully!
\n[2022-10-18 06:55:52.382301 +13:00] INFO [op_log::private] foundation\\op-log\\src\\private.rs:70: Installed BrowserSupport manifest for chrome extension
\n[2022-10-18 06:55:52.382379 +13:00] INFO [op_log::private] foundation\\op-log\\src\\private.rs:70: Installed BrowserSupport manifest for firefox extension
\n[2022-10-18 06:55:52.382427 +13:00] INFO [op_log::private] foundation\\op-log\\src\\private.rs:70: Installed BrowserSupport manifest for edge extension
\n[2022-10-18 06:55:52.617781 +13:00] INFO [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:359: starting C:\\Users<me>\\AppData\\Local\\1Password\\app\\8\\1Password.exe
\n[2022-10-18 06:55:53.484360 +13:00] INFO [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:192: Installation completed successfully!
Checked logs in C:\\Users<me>\\AppData\\Local\\1Password\\logs\\
\n1Password_rCURRENT.log:
\n\n\nINFO 2022-10-18T07:03:14.849 ThreadId(10) [client:typescript] Client starting.
\n
\nINFO 2022-10-18T07:03:14.891 tokio-runtime-worker(ThreadId(6)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:281] Starting IPC listener on 1Password-BrowserSupport
\nINFO 2022-10-18T07:03:14.891 tokio-runtime-worker(ThreadId(6)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:293] Active native core integration is awaiting messages
\nINFO 2022-10-18T07:03:14.891 ThreadId(10) [1P:op-localization\\src\\lib.rs:236] system locale detected as 'en-NZ'
\nINFO 2022-10-18T07:03:14.891 ThreadId(10) [1P:op-localization\\src\\lib.rs:262] selected translations for EN_US based on detected locale en-NZ
\nINFO 2022-10-18T07:03:14.892 ThreadId(10) [status:op-app\\src\\app.rs:387] App::new(1Password for Windows/80905042 (EN_US), C:\\Users\\$USER\\AppData\\Local\\1Password\\1password.sqlite)
\nINFO 2022-10-18T07:03:14.893 ThreadId(10) [1P:op-db\\src\\db.rs:120] Starting DB at version: 25
\nINFO 2022-10-18T07:03:14.894 op_executor:invocation_loop(ThreadId(15)) [1P:foundation\\op-install\\src\\windows\\nmh_registration.rs:78] Installed BrowserSupport manifest for chrome extension
\nINFO 2022-10-18T07:03:14.894 op_executor:invocation_loop(ThreadId(15)) [1P:foundation\\op-install\\src\\windows\\nmh_registration.rs:97] Installed BrowserSupport manifest for firefox extension
\nINFO 2022-10-18T07:03:14.895 op_executor:invocation_loop(ThreadId(15)) [1P:foundation\\op-install\\src\\windows\\nmh_registration.rs:116] Installed BrowserSupport manifest for edge extension
\nINFO 2022-10-18T07:03:15.040 tokio-runtime-worker(ThreadId(1)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:305] Extension connecting.
\nINFO 2022-10-18T07:03:15.040 tokio-runtime-worker(ThreadId(1)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:307] Extension connection accepted.
This is somewhat urgent for me, as I can no longer access my passwords on my work laptop.
\n\n1Password Version: 8
\nExtension Version: 2.3.8
\nOS Version: Windows 10 Enterprise 21H2
\nBrowser:_ Firefox/Chrome
Tried to access 1password via Firefox, shows login screen and get a \"busy\" spinner then it just exists. Tried via Chrome, no responsive whatsoever. Tried to open 1password on desktop, mousing over the icon in system try and it just disappears. Tried restarting 1password (from windows start menu), icon appears, mouseover and it disappears. Tried restarting computer, after reboot, same behaviour. Tried re-downloading 1password installer, and re-installing, same behaviour.
\nInstaller:
\n
Install log:
\n\n\n\n\n[2022-10-18 06:55:43.740112 +13:00] INFO [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:587: Setup logs path set to : C:\\Users<me>\\AppData\\Local\\1Password\\logs\\setup
\n
\n[2022-10-18 06:55:43.741069 +13:00] INFO [op_log::private] foundation\\op-log\\src\\private.rs:70: system locale detected as 'en-NZ'
\n[2022-10-18 06:55:43.741125 +13:00] INFO [op_log::private] foundation\\op-log\\src\\private.rs:70: selected translations for EN_US based on detected locale en-NZ
\n[2022-10-18 06:55:49.492171 +13:00] INFO [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:494: Updating from 80905042 to 80905042
\n[2022-10-18 06:55:49.651736 +13:00] INFO [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:273: Copying files to C:\\Users<me>\\AppData\\Local\\1Password\\update
\n[2022-10-18 06:55:49.653087 +13:00] INFO [op_windows_starter::transaction] op-windows-starter\\src\\transaction.rs:70: copying files to: C:\\Users<me>\\AppData\\Local\\1Password\\update\\8
\n[2022-10-18 06:55:52.120556 +13:00] INFO [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:277: Renaming C:\\Users<me>\\AppData\\Local\\1Password\\app to C:\\Users<me>\\AppData\\Local\\1Password\\previous
\n[2022-10-18 06:55:52.120641 +13:00] INFO [op_windows_starter::transaction] op-windows-starter\\src\\transaction.rs:128: renaming C:\\Users<me>\\AppData\\Local\\1Password\\app to C:\\Users<me>\\AppData\\Local\\1Password\\previous
\n[2022-10-18 06:55:52.286536 +13:00] INFO [op_windows_starter::transaction] op-windows-starter\\src\\transaction.rs:170: renaming C:\\Users<me>\\AppData\\Local\\1Password\\app to C:\\Users<me>\\AppData\\Local\\1Password\\previous
\n[2022-10-18 06:55:52.287657 +13:00] INFO [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:285: Renaming C:\\Users<me>\\AppData\\Local\\1Password\\update to C:\\Users<me>\\AppData\\Local\\1Password\\app
\n[2022-10-18 06:55:52.287710 +13:00] INFO [op_windows_starter::transaction] op-windows-starter\\src\\transaction.rs:170: renaming C:\\Users<me>\\AppData\\Local\\1Password\\update to C:\\Users<me>\\AppData\\Local\\1Password\\app
\n[2022-10-18 06:55:52.374146 +13:00] INFO [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:307: File copying completed successfully!
\n[2022-10-18 06:55:52.382301 +13:00] INFO [op_log::private] foundation\\op-log\\src\\private.rs:70: Installed BrowserSupport manifest for chrome extension
\n[2022-10-18 06:55:52.382379 +13:00] INFO [op_log::private] foundation\\op-log\\src\\private.rs:70: Installed BrowserSupport manifest for firefox extension
\n[2022-10-18 06:55:52.382427 +13:00] INFO [op_log::private] foundation\\op-log\\src\\private.rs:70: Installed BrowserSupport manifest for edge extension
\n[2022-10-18 06:55:52.617781 +13:00] INFO [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:359: starting C:\\Users<me>\\AppData\\Local\\1Password\\app\\8\\1Password.exe
\n[2022-10-18 06:55:53.484360 +13:00] INFO [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:192: Installation completed successfully!
Checked logs in C:\\Users<me>\\AppData\\Local\\1Password\\logs\\
\n1Password_rCURRENT.log:
\n\n\nINFO 2022-10-18T07:03:14.849 ThreadId(10) [client:typescript] Client starting.
\n
\nINFO 2022-10-18T07:03:14.891 tokio-runtime-worker(ThreadId(6)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:281] Starting IPC listener on 1Password-BrowserSupport
\nINFO 2022-10-18T07:03:14.891 tokio-runtime-worker(ThreadId(6)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:293] Active native core integration is awaiting messages
\nINFO 2022-10-18T07:03:14.891 ThreadId(10) [1P:op-localization\\src\\lib.rs:236] system locale detected as 'en-NZ'
\nINFO 2022-10-18T07:03:14.891 ThreadId(10) [1P:op-localization\\src\\lib.rs:262] selected translations for EN_US based on detected locale en-NZ
\nINFO 2022-10-18T07:03:14.892 ThreadId(10) [status:op-app\\src\\app.rs:387] App::new(1Password for Windows/80905042 (EN_US), C:\\Users\\$USER\\AppData\\Local\\1Password\\1password.sqlite)
\nINFO 2022-10-18T07:03:14.893 ThreadId(10) [1P:op-db\\src\\db.rs:120] Starting DB at version: 25
\nINFO 2022-10-18T07:03:14.894 op_executor:invocation_loop(ThreadId(15)) [1P:foundation\\op-install\\src\\windows\\nmh_registration.rs:78] Installed BrowserSupport manifest for chrome extension
\nINFO 2022-10-18T07:03:14.894 op_executor:invocation_loop(ThreadId(15)) [1P:foundation\\op-install\\src\\windows\\nmh_registration.rs:97] Installed BrowserSupport manifest for firefox extension
\nINFO 2022-10-18T07:03:14.895 op_executor:invocation_loop(ThreadId(15)) [1P:foundation\\op-install\\src\\windows\\nmh_registration.rs:116] Installed BrowserSupport manifest for edge extension
\nINFO 2022-10-18T07:03:15.040 tokio-runtime-worker(ThreadId(1)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:305] Extension connecting.
\nINFO 2022-10-18T07:03:15.040 tokio-runtime-worker(ThreadId(1)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:307] Extension connection accepted.
This is somewhat urgent for me, as I can no longer access my passwords on my work laptop.
\n\n1Password Version: 8
\nExtension Version: 2.3.8
\nOS Version: Windows 10 Enterprise 21H2
\nBrowser:_ Firefox/Chrome
Hello @trevtoolong
\n\nI’m sorry about this issue you’ve encountered while launching the 1Password for Windows app. Happy to help resolve this for you.
\n\nThanks for providing those logs.
\n\nIn order to determine what may be going wrong, I'll need a full set of logs from your system. These should help us track down the specific cause. Here's how you can get that information to us:
\n\nSending 1Password Logs
\n 1. Look for the Windows search bar in the lower-left corner of your screen (where it says \"type here to search\")
\n 2. Copy and paste the following into the Windows search bar: %localappdata%\\1Password\\logs. Then hit Enter.
\n 3. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder
With that, you'll have a tidy little zip file containing all the logs you see.
\n\nThen, attach that zip file to an email message addressed to support+windows@1password.com.
\n\nWith your email please include:
\nA link to this thread: https://1password.community/discussion/134606/cant-access-1password-8-desktop-or-browser-exits-without-error#latest
\nYour forum username:@trevtoolong
We'll look forward to hearing from you!
\n\nJermaine
","body@stringLength":"1549","rawBody":"Hello @trevtoolong
\n\nI’m sorry about this issue you’ve encountered while launching the 1Password for Windows app. Happy to help resolve this for you.
\n\nThanks for providing those logs.
\n\nIn order to determine what may be going wrong, I'll need a full set of logs from your system. These should help us track down the specific cause. Here's how you can get that information to us:
\n\nSending 1Password Logs
\n 1. Look for the Windows search bar in the lower-left corner of your screen (where it says \"type here to search\")
\n 2. Copy and paste the following into the Windows search bar: %localappdata%\\1Password\\logs. Then hit Enter.
\n 3. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder
With that, you'll have a tidy little zip file containing all the logs you see.
\n\nThen, attach that zip file to an email message addressed to support+windows@1password.com.
\n\nWith your email please include:
\nA link to this thread: https://1password.community/discussion/134606/cant-access-1password-8-desktop-or-browser-exits-without-error#latest
\nYour forum username:@trevtoolong
We'll look forward to hearing from you!
\n\nJermaine
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