Forum Discussion

jscarrott

New Contributor

2 years ago

Can't create passkey in app

android

1P_Dave

Moderator

2 years ago

Hello jscarrott! 👋

I'm sorry that you're running into issues with saving a passkey on your Android device. I know that our developers are investigating some issues (including with saving a passkey for PayPal) and I'd like to ask a couple questions to confirm whether you're running into a known issue:

What error message do you receive? Is it different for each app or the same?
Can you confirm that you're running the latest versions of the Amazon and PayPal apps?

I look forward to hearing from you.

-Dave

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create passkey in app","id":"message:43926","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:43926","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:2765"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:43926"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:43926"},"body@stripHtml({\"truncateLength\":200})":" I saw the announcement that passkey have been released. So I gave it a go having used them on desktop. I'm unable to create passkey in either amazon or WhatsApp 2 of the 3 suggested apps. I simply ge...","body@stringLength":"681","rawBody":"

I saw the announcement that passkey have been released. So I gave it a go having used them on desktop. I'm unable to create passkey in either amazon or WhatsApp 2 of the 3 suggested apps. I simply get a generic error saying can't create passkey. I'm on android 14 and have the latest Jan Google play security update. Is there anything else I need to do? I did notice that 1password is not an option under passwords in the auto fill settings screen as that was a suggested fix to toggle that setting.

\n\n

1Password Version: 8.10.28
\nExtension Version: Not Provided
\nOS Version: Android 14
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\n\n

1Password Version: 8.10.28
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"},"Conversation:conversation:43926":{"__typename":"Conversation","id":"conversation:43926","solved":false,"topic":{"__ref":"ForumTopicMessage:message:43926"},"lastPostingActivityTime":"2024-06-29T16:31:54.000-07:00","lastPostTime":"2024-06-29T16:31:54.000-07:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:43926":{"__typename":"ModerationData","id":"moderation_data:43926","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:43926_1":{"__typename":"Revision","id":"revision:43926_1","lastEditTime":"2024-03-07T11:20:35.000-08:00"},"ForumReplyMessage:message:43927":{"__typename":"ForumReplyMessage","id":"message:43927","conversation":{"__ref":"Conversation:conversation:43926"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:43926/message:43927","revisionNum":1,"uid":43927,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Can't create passkey in app","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:43927"},"parent":{"__ref":"ForumTopicMessage:message:43926"},"body":"

Hello jscarrott! 👋

\n\n

What error message do you receive? Is it different for each app or the same?
Can you confirm that you're running the latest versions of the Amazon and PayPal apps?

\n\n

I look forward to hearing from you.

\n\n

-Dave

","body@stringLength":"761","rawBody":"

Hello ! 👋

\n\n

What error message do you receive? Is it different for each app or the same?
Can you confirm that you're running the latest versions of the Amazon and PayPal apps?

\n\n

I look forward to hearing from you.

\n\n

-Dave

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