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goofiness
4 years agoOccasional Contributor
Can't load 1Password on Samsung Galaxy Tab S2; Android v7.0: message: not compatible
Successfully installed and running on desktop Windows 10, with Firefox and Chrome, and Samsung Galaxy A53 phone, Android v12.
But, can't install on my Samsung Galaxy Tablet S2, Android v7.0
Fr...
1P_Timothy
Community Manager
4 years agoThanks for the update goofiness, I'm sorry to hear this issue persists.
My apologies if I've gotten turned around here, you're signing in on 1Password.com on your tablet correct? If so, scanning the Setup Code won't be an option.
If that's the case, I'd like to ask you to try this instead:
1. Open 1Password on a PC or other device.
2. Create a new Password or Login item.
3. From your Emergency Kit or 1Password Login item, copy your Secret Key to the password field of the new item.
4. Save the new item (you may want to change the title so it's easy to find).
5. Open your new item and securely share it with yourself using the steps in this guide: Securely share 1Password items with anyone
6. Open the secure share link on your tablet and copy your Secret Key.
7. Sign in to 1Password.com using your copied Secret Key and other credentials.
Let us know if that works for you and thanks again!