Community ManagerThanks for the update goofiness, I'm sorry to hear this issue persists.
My apologies if I've gotten turned around here, you're signing in on 1Password.com on your tablet correct? If so, scanning the Setup Code won't be an option.
If that's the case, I'd like to ask you to try this instead:
1. Open 1Password on a PC or other device.
2. Create a new Password or Login item.
3. From your Emergency Kit or 1Password Login item, copy your Secret Key to the password field of the new item.
4. Save the new item (you may want to change the title so it's easy to find).
5. Open your new item and securely share it with yourself using the steps in this guide: Securely share 1Password items with anyone
6. Open the secure share link on your tablet and copy your Secret Key.
7. Sign in to 1Password.com using your copied Secret Key and other credentials.
Let us know if that works for you and thanks again!
Successfully installed and running on desktop Windows 10, with Firefox and Chrome, and Samsung Galaxy A53 phone, Android v12.
\nBut, can't install on my Samsung Galaxy Tablet S2, Android v7.0
\nFrom 1Password web page: \"your device is not compatible with this version\"
\nGoogle Play Store: nothing shows up on search for 1Password
Any suggestions? Thank you.
\n\n1Password Version: 8.9.8
\nExtension Version: Not Provided
\nOS Version: Android v7.0
\nBrowser:_ Chrome
\nReferrer: forum-search:compatibility
Successfully installed and running on desktop Windows 10, with Firefox and Chrome, and Samsung Galaxy A53 phone, Android v12.
\nBut, can't install on my Samsung Galaxy Tablet S2, Android v7.0
\nFrom 1Password web page: \"your device is not compatible with this version\"
\nGoogle Play Store: nothing shows up on search for 1Password
Any suggestions? Thank you.
\n\n1Password Version: 8.9.8
\nExtension Version: Not Provided
\nOS Version: Android v7.0
\nBrowser:_ Chrome
\nReferrer: forum-search:compatibility
Thanks for the update goofiness, I'm sorry to hear this issue persists.
\n\nMy apologies if I've gotten turned around here, you're signing in on 1Password.com on your tablet correct? If so, scanning the Setup Code won't be an option.
\n\nIf that's the case, I'd like to ask you to try this instead:
\n1. Open 1Password on a PC or other device.
\n2. Create a new Password or Login item.
\n3. From your Emergency Kit or 1Password Login item, copy your Secret Key to the password field of the new item.
\n4. Save the new item (you may want to change the title so it's easy to find).
\n5. Open your new item and securely share it with yourself using the steps in this guide: Securely share 1Password items with anyone
\n6. Open the secure share link on your tablet and copy your Secret Key.
\n7. Sign in to 1Password.com using your copied Secret Key and other credentials.
Let us know if that works for you and thanks again!
","body@stringLength":"1421","rawBody":"Thanks for the update
My apologies if I've gotten turned around here, you're signing in on 1Password.com on your tablet correct? If so, scanning the Setup Code won't be an option.
\n\nIf that's the case, I'd like to ask you to try this instead:
\n1. Open 1Password on a PC or other device.
\n2. Create a new Password or Login item.
\n3. From your Emergency Kit or 1Password Login item, copy your Secret Key to the password field of the new item.
\n4. Save the new item (you may want to change the title so it's easy to find).
\n5. Open your new item and securely share it with yourself using the steps in this guide: Securely share 1Password items with anyone
\n6. Open the secure share link on your tablet and copy your Secret Key.
\n7. Sign in to 1Password.com using your copied Secret Key and other credentials.
Let us know if that works for you and thanks again!
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