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Forum Discussion
goofiness
4 years agoOccasional Contributor
Can't load 1Password on Samsung Galaxy Tab S2; Android v7.0: message: not compatible
Successfully installed and running on desktop Windows 10, with Firefox and Chrome, and Samsung Galaxy A53 phone, Android v12.
But, can't install on my Samsung Galaxy Tablet S2, Android v7.0
From 1Password web page: "your device is not compatible with this version"
Google Play Store: nothing shows up on search for 1Password
Any suggestions? Thank you.
1Password Version: 8.9.8
Extension Version: Not Provided
OS Version: Android v7.0
Browser:_ Chrome
Referrer: forum-search:compatibility
16 Replies
- 1P_Timothy
Community Manager
Much appreciated! When you have the change, do let us know how it goes.
- goofinessOccasional Contributor
Thanks, I'll give it a try when I have some time.
- GreyM1P
1Password Team
If you're using your Emergency Kit to find your Secret Key, you can instead scan the Setup Code printed on it to pre-fill all the details except your account password. Or you can generate a Setup Code from any of your other devices where you're already signed in: Find your Secret Key or Setup Code.
If you're already on the "Enter account details" screen, tap the ⬅ back arrow, then tap Scan Setup Code:
You'll then be able to use your device's camera to scan the Setup Code from your Emergency Kit or another device, and enter your account password to sign in.
Give that a try and let me know how you get on. I'll be here if you need further help. :)
— Grey
- goofinessOccasional Contributor
I just tried it, but it seems unworkable to try to manually enter the 32 character Secret Key, which I can see on my desktop or the printed copy. Is there a way to enter it on the tablet other than doing it manually?
- goofinessOccasional Contributor
Aha. Thanks, I'll give that a try. I don't think the tablet can be updated, only rubbished. It's time for a replacement, so maybe I'll wait for Santa.
- 1P_Timothy
Community Manager
Hi goofiness, thanks for your questions.
1Password 8 for Android require Android 9 or newer to run on a device. If your device can't be updated to Android 9, you can access your items by signing in on 1Password.com in your browser.