Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Can't log into vault after downgrading from 1PW8 to 1PW7

After installing 1PW7 over top of an existing 1PW8 install I am unable to log into my vault. Upon the first launch of the newly installed 1PW7 it immediately asks for my password but rejects the cor...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @JetLaw69:

If you're okay with completely resetting 1Password 7, choose Help > Troubleshooting > Reset All 1Password Data.

Let me know if there's anything else I can help you with.

Jack