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Forum Discussion
Carroll
5 years agoOccasional Contributor
Can't login to app with fingerprint but can login to mini
I can't login to 1P app with my fingerprint on my 16" MacBook Pro, but I can login to the mini with my fingerprint. Is there a fix to this?
1Password Version: 7.8.6 (70806001) Extension Version...
1P_Tommy
Moderator
5 years agoHey Carroll
Can you let me know what you mean when you say mini? When we hear it we refer to the one at the top of the screen in the menubar. I believe you may be referring to something different. Perhaps the extension button or the inline menu?
Here's how to quit 1Password completely using our helper in the menu bar. This may resolve any trouble.
- Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select quit 1Password completely.
- Quit your browser.
- Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock
- Open your browser.