CAN'T MIGRATE can't reinistall can't getge response from support

Thanks. Got response from support asking for details @ ~10:30, 4 days out.
I am still where I was pending their response to the reply.
Today's reply was the first "Bitbot" tagged reply to my requests.
[#RCX-74949-486]
Do my follow up requests to ask for status, reset the original request to the end of the request que?
I was very satisfied with 1PW PCV4 and MacV6 for 10 years, but problems and long unanswered questions about them and v8 that I have had are all biting me.
I am trying to restore an install that has gone dark and will not read or threatens to overwrite or abandon existing files/vaults and backups, adding complexity and confusion.
I am experiencing many of the concerns discussed in the Win4 threads on this board concerning the transition to v8, and have since subscribing in September.
V8 plays unpredictably and not well with what were stable standalone versions.
I am faced with restoring and verifying some 1000 files locked in "secure storage".