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Former Member's avatar
Former Member
3 years ago

safari extension doesn't respond for 1password 8

I recently installed 1password 8 and have added the Safari extension. On restart of the computer and opening 1Password, the icon in Safari for 1Password remains locked and unresponsive. This seems to be an old problem. I am a longstanding paid subscriber. Why haven't these problems be solved? What do I do to get 1Password working as it should?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=safari%20extension%20doesn't%20respond%20for%201password%208

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  • Former Member's avatar
    Former Member
    3 years ago

    Yes, was like that for a whole day. Has seemed to work fine since the next time I started the computer. I'm hoping, though, that this doesn't become an intermittent issue.

  • Jack_P_1P's avatar
    Jack_P_1P
    3 years ago

    Hi @jerryplotnick / nmdias:

    Just to confirm, with 1Password open and unlocked, clicking the 1Password icon in Safari's toolbar doesn't prompt 1Password for Safari to unlock? Let me know.

    Jack

  • nmdias's avatar
    nmdias
    3 years ago

    For me it doesn't work sometimes also. May be a different issue, but when I click the 1Password icon in Safari, and then click "Open 1Password", nothing happens. After a cold boot for macOS it works again, for some time.

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I'm using Windows 10 Version 21H2, 1password was working fine yesterday
\nbut when I open it today, it only shows black screen and doesn't let me login
\nPlease help me with this problem
\n

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Windows 10 Version 21H2
\nBrowser:_ Not Provided

","body@stringLength":"741","rawBody":"

I'm using Windows 10 Version 21H2, 1password was working fine yesterday
\nbut when I open it today, it only shows black screen and doesn't let me login
\nPlease help me with this problem
\n

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Windows 10 Version 21H2
\nBrowser:_ Not Provided

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Can't open 1password version 8, black screen on Windows 10 Version 21H2","moderationData":{"__ref":"ModerationData:moderation_data:144252"},"body":"

I'm having similar issues since yesterday. I have tried restarting the app, restarting the machine, https://support.1password.com/uninstall-1password/ and https://support.1password.com/cs/starting-over/. None of these have helped.

\n\n

OS version: Windows 10 Version 21H2
\nApp version: 8.x (unable to check the exact version since the UI does not show up but I have downloaded the latest app as of today)
\nBrowser: Firefox/Chrome (irrelevant since the desktop app is not rendering)
\nBrowser extension version: 2.3.7

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for further information I already restart my laptop and reinstall 1password and it still doesn't work

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