ModeratorIf the code is dense, you may need to increase its size. When this happens, I typically increase it twice. Can you try increasing the size of the QR code? You can do this by pressing the Command key (Control on Windows) and "+" while viewing the code in the browser. I typically have great success with this option. There are others you can try below.
Potential other options:
You can also try copying the code from the screen optionally. 1Password is able to see the code on the clipboard. I'm not sure if the code is copyable, but you might also give that a try. Right-click and use the copy image action.
Try scanning the code using 1Password in the browser by using the three vertical dots (more actions). Then click scan code.
hi all. hope everyone is having a great one. as the title says, i cant 'scan qr code' to set up 2fa on https://addons.mozilla.org/developers/addon/submit/ on my 1password for macOS apple silicon. ive tried restarting my mac and force quitting 1password to no avail. any help would be much appreciated. thanks so much!
\n\n1Password Version: 1Password for Mac 8.10.30 (81030032)
\nExtension Version: 2.22.1
\nOS Version: macOS Sonoma 14.4.1 (23E224)
\nBrowser: firefox 125.0.1 (release)
hi all. hope everyone is having a great one. as the title says, i cant 'scan qr code' to set up 2fa on https://addons.mozilla.org/developers/addon/submit/ on my 1password for macOS apple silicon. ive tried restarting my mac and force quitting 1password to no avail. any help would be much appreciated. thanks so much!
\n\n1Password Version: 1Password for Mac 8.10.30 (81030032)
\nExtension Version: 2.22.1
\nOS Version: macOS Sonoma 14.4.1 (23E224)
\nBrowser: firefox 125.0.1 (release)
If the code is dense, you may need to increase its size. When this happens, I typically increase it twice. Can you try increasing the size of the QR code? You can do this by pressing the Command key (Control on Windows) and \"+\" while viewing the code in the browser. I typically have great success with this option. There are others you can try below.
\n\nPotential other options:
\n\nYou can also try copying the code from the screen optionally. 1Password is able to see the code on the clipboard. I'm not sure if the code is copyable, but you might also give that a try. Right-click and use the copy image action.
Try scanning the code using 1Password in the browser by using the three vertical dots (more actions). Then click scan code.
If the code is dense, you may need to increase its size. When this happens, I typically increase it twice. Can you try increasing the size of the QR code? You can do this by pressing the Command key (Control on Windows) and \"+\" while viewing the code in the browser. I typically have great success with this option. There are others you can try below.
\n\nPotential other options:
\n\nYou can also try copying the code from the screen optionally. 1Password is able to see the code on the clipboard. I'm not sure if the code is copyable, but you might also give that a try. Right-click and use the copy image action.
Try scanning the code using 1Password in the browser by using the three vertical dots (more actions). Then click scan code.
