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Former Member
3 years ago

Can't sign in on iOS app - "We weren't able to sign in to your account. Maybe there's a typo?" error

Hi guys. Have exactly same issue with 1password iOS app as described https://1password.community/discussion/140563/cant-connect-iphone-to-new-account (thread is closed, can't reply there) or https...
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sign in on iOS app - \"We weren't able to sign in to your account. Maybe there's a typo?\" error","id":"message:72171","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:72171","revisionNum":1,"repliesCount":13,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:72171"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:72171"},"body@stripHtml({\"truncateLength\":200})":" Hi guys. \n\n Have exactly same issue with 1password iOS app as described https://1password.community/discussion/140563/cant-connect-iphone-to-new-account (thread is closed, can't reply there) or https...","body@stringLength":"1120","rawBody":"

Hi guys.

\n\n

Have exactly same issue with 1password iOS app as described here (thread is closed, can't reply there) or here (but it's Windows area) so need to open new issue.

\n\n

I'm just after migration from dashlane. 1password account was successfully created in the browser and sucessfuly connected to macbook app. Anyway, I'm not able to sign in via iOS app at all, a bit annoying. Each time \"We weren't able to sign in to your account. Maybe there's a typo?\" message is displayed.
\nI've tried to sign in on same iPhone via browser and it was successful, so it looks like an iOS app issue, not a typo. As you can imagine using browser version on mobile device is far from being convenient, not sure how long I am able to use it without mobile app so can't wait for response!

\n\n

Cheers!

\n\n
\n\n

1Password Version: 8.10.7
\nExtension Version: Not Provided
\nOS Version: iOS 16.5
\nBrowser:_ Not Provided

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Hi guys.

\n\n

Have exactly same issue with 1password iOS app as described https://1password.community/discussion/140563/cant-connect-iphone-to-new-account (thread is closed, can't reply there) or https://1password.community/discussion/comment/688651/#Comment_688651 (but it's Windows area) so need to open new issue.

\n\n

I'm just after migration from dashlane. 1password account was successfully created in the browser and sucessfuly connected to macbook app. Anyway, I'm not able to sign in via iOS app at all, a bit annoying. Each time \"We weren't able to sign in to your account. Maybe there's a typo?\" message is displayed.
\nI've tried to sign in on same iPhone via browser and it was successful, so it looks like an iOS app issue, not a typo. As you can imagine using browser version on mobile device is far from being convenient, not sure how long I am able to use it without mobile app so can't wait for response!

\n\n

Cheers!

\n\n
\n\n

1Password Version: 8.10.7
\nExtension Version: Not Provided
\nOS Version: iOS 16.5
\nBrowser:_ Not Provided

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1P_Dave thanks for getting back to me. This is not a convincing answer.
\nLet me put myself in your shoe: Right after my team created a bug in iOS client, there’s a flourish of users coming into the forum and complaining about keying in the correct details but getting “Maybe there’s a typo?” error. What would be the most likely case, and what would be the fastest way to provide a solution?
\nNow, if I do not, in fact, know about the issue, that means there’s an internal comm breakdown in your support team. Your knowledge base is not up to date, and it causes unnecessary handover to the email support channel.
\nOR, forgive me for speculating with suspicious eye, you know about the bug all along, but you do not want others to know that adding a security key to the account immediately breaks the iOS client, and new clients are not able to log in. If you feel like this issue undermines the security of your software, solve it instead of hiding it. If anything this is the key takeaway from the LastPass incident,

","body@stringLength":"1225","rawBody":"

thanks for getting back to me. This is not a convincing answer.
\nLet me put myself in your shoe: Right after my team created a bug in iOS client, there’s a flourish of users coming into the forum and complaining about keying in the correct details but getting “Maybe there’s a typo?” error. What would be the most likely case, and what would be the fastest way to provide a solution?
\nNow, if I do not, in fact, know about the issue, that means there’s an internal comm breakdown in your support team. Your knowledge base is not up to date, and it causes unnecessary handover to the email support channel.
\nOR, forgive me for speculating with suspicious eye, you know about the bug all along, but you do not want others to know that adding a security key to the account immediately breaks the iOS client, and new clients are not able to log in. If you feel like this issue undermines the security of your software, solve it instead of hiding it. If anything this is the key takeaway from the LastPass incident,

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