Forum Discussion

MikeA01730's avatar
MikeA01730
Frequent Contributor
4 years ago

Can't Stop Looking for 1Password Helper

Hi, I just tried to use 1Password on my Windows desktop from my Chrome browser which I don't typically use. We were ordering movie tickets, I had selected the movie and showing and picked our se...
windows
jermaine_f_1p's avatar
jermaine_f_1p
Icon for 1Password Team rank1Password Team
4 years ago

Hello MikeA01730

Sorry to hear you have experienced this.

It sounds like you may have the 1Password Classic extension installed in Chrome - this extension hasn't been updated in a few years, and is not compatible with the newly-released 1Password for Windows that you have installed.

To get things up and running, please remove the Classic extension from Chrome:

How to remove 1Password classic extension from Chrome:

Once that's done, the "Looking for the 1Password helper" message will stop, and you should be up and running.

You can learn a little more about the new extension here: https://support.1password.com/getting-started-browser/

Give that a try and let me know how you get on. I'll be here if you need further help.

Warmest Regards

Jermaine