Forum Discussion

Former Member

3 years ago

card not chosen when selecting open in 1password

When I use "Quick Access" to search on a Mac and choose "Open in 1Password", I get a generic list, without the correct card being selected. Annoyingly this happens most of the time but not all the t...

macos

andrew_l_1P

1Password Team

3 years ago

Hi @shaas4,

Sorry to hear Quick Access isn't opening items in the main app the way we would expect. I'd like to get some additional information:

Is this behaviour consistent with certain items?
Does having the main app already open produce any different results?
Do you select "Open in 1Password" via keyboard shortcut, keyboard navigation, or mouse click? Do you see the same results in all cases?
Are the items you're opening all part of the same account or collection? Does changing this produce any different results?

Any other patterns you notice in when it occurs would be helpful in figuring out what's going on, let me know what you find and we'll go from there. 🙂

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Annoyingly this happens most of the time but not all the t...","body@stringLength":"551","rawBody":"

When I use \"Quick Access\" to search on a Mac and choose \"Open in 1Password\", I get a generic list, without the correct card being selected. Annoyingly this happens most of the time but not all the time.
\n1Password for Mac 8.9.11 (80911019)

\n\n

1Password Version: 8.9.11
\nExtension Version: Not Provided
\nOS Version: MacOS 13.1
\nBrowser:_ n/a
\nReferrer: forum-search:card not chosen when selecting open in 1password

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1Password Version: 8.9.11
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Hi @shaas4,

\n\n

Sorry to hear Quick Access isn't opening items in the main app the way we would expect. I'd like to get some additional information:

\n\n

Is this behaviour consistent with certain items?
Does having the main app already open produce any different results?
Do you select \"Open in 1Password\" via keyboard shortcut, keyboard navigation, or mouse click? Do you see the same results in all cases?
Are the items you're opening all part of the same account or collection? Does changing this produce any different results?

\n\n

Any other patterns you notice in when it occurs would be helpful in figuring out what's going on, let me know what you find and we'll go from there. 🙂

","body@stringLength":"744","rawBody":"

Hi @shaas4,

\n\n

Sorry to hear Quick Access isn't opening items in the main app the way we would expect. I'd like to get some additional information:

\n\n

Is this behaviour consistent with certain items?
Does having the main app already open produce any different results?
Do you select \"Open in 1Password\" via keyboard shortcut, keyboard navigation, or mouse click? Do you see the same results in all cases?
Are the items you're opening all part of the same account or collection? Does changing this produce any different results?

\n\n

Any other patterns you notice in when it occurs would be helpful in figuring out what's going on, let me know what you find and we'll go from there. 🙂

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