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Nat_Childs's avatar
Nat_Childs
New Contributor
2 years ago

changed a password, record shows modification but the password isn't changed

On the CDTFA website to file a sales tax form I was asked for a new password and given a suggestion. I thought that was from 1Password and accepted it. Then I needed it to finish filing the form and it got the old password instead of the new one. Going to 1Password and looking I see the old password in place but also that it was modified today at the correct time. So the modification didn't take! And I need that new password now!

1Password Version: 8.10.24
Extension Version: 2.20.2
OS Version: 14.3.1
Browser: Firefox

browser extension

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Nat_Childs

    I'm happy that you were able to get things resolved. We're here if you need any help in the future. 🙂

    -Dave

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hello Nat_Childs, thank you for reaching out. I sincerely apologize for any interruption in your workflow caused by this.

    1Password in the browser will save generated passwords within the extension. Here's how to search the history:

    1. Open your browser.
    2. Click the 1Password icon in the browser's toolbar.
    3. Click the Menu ( ☰ ) icon next to "+ New Item".
    4. Click "Password Generator” and then select "Password Generator History".

    From here, you can search for the website name or look for a recent generated password to copy and paste into your Login item.

    If that doesn't work, may I ask which web browser were you using? Is your browser and the 1Password extension up to date? -> https://support.1password.com/1password-browser-troubleshooting/#update-your-browser-and-1password.

    Looking forward to hearing back.

    -Evon

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On the CDTFA website to file a sales tax form I was asked for a new password and given a suggestion. I thought that was from 1Password and accepted it. Then I needed it to finish filing the form and it got the old password instead of the new one. Going to 1Password and looking I see the old password in place but also that it was modified today at the correct time. So the modification didn't take! And I need that new password now!

\n\n
\n\n

1Password Version: 8.10.24
\nExtension Version: 2.20.2
\nOS Version: 14.3.1
\nBrowser: Firefox

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On the CDTFA website to file a sales tax form I was asked for a new password and given a suggestion. I thought that was from 1Password and accepted it. Then I needed it to finish filing the form and it got the old password instead of the new one. Going to 1Password and looking I see the old password in place but also that it was modified today at the correct time. So the modification didn't take! And I need that new password now!

\n\n
\n\n

1Password Version: 8.10.24
\nExtension Version: 2.20.2
\nOS Version: 14.3.1
\nBrowser: Firefox

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changed a password, record shows modification but the password isn't changed","moderationData":{"__ref":"ModerationData:moderation_data:88306"},"body":"

Nat_Childs

\n\n

I'm happy that you were able to get things resolved. We're here if you need any help in the future. 🙂

\n\n

-Dave

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Thanks, Evon, I think I've got it sorted out.

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Hello Nat_Childs, thank you for reaching out. I sincerely apologize for any interruption in your workflow caused by this.

\n\n

1Password in the browser will save generated passwords within the extension. Here's how to search the history:

\n\n
    \n
  1. Open your browser.
    2. \n
  2. Click the 1Password icon in the browser's toolbar.
    3. \n
  3. Click the Menu ( ☰ ) icon next to \"+ New Item\".
    4. \n
  4. Click \"Password Generator” and then select \"Password Generator History\".
    5. \n
\n\n

From here, you can search for the website name or look for a recent generated password to copy and paste into your Login item.

\n\n

If that doesn't work, may I ask which web browser were you using? Is your browser and the 1Password extension up to date? -> https://support.1password.com/1password-browser-troubleshooting/#update-your-browser-and-1password.

\n\n

Looking forward to hearing back.

\n\n

-Evon

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