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Forum Discussion
lanceb33
15 days agoNew Contributor
Chase bank login
Two weeks ago I used 1Password to log into Chase bank. Now when I try I get "Can't find that username and password". I've tried it in Edge, Chrome, and on my Android phone. I checked with Chase and they are not having a problem. I reset my password and was able to log in. When I reset the password I updated 1Password. I signed out and immediately tried to sign in again. I received the same error again. I did notice there is a new version that came out in the last week. I am on extension version 8.10.58.44. Has anyone else seen this problem? Any suggestions to fix it? Thanks in advance
1Password Version: Not Provided
Extension Version: 8.10.58.44
OS Version: Windows 10
Browser: Edge and Chrome
I worked with 1Password support and they gave me the instructions below that solved the issue.
- Visit the website's login page.
- Type in your login information manually - don't click login.
- Right click the 1Password icon in your browser's toolbar.
- Hover over Save then click Login
- Refresh the webpage.
- Click on the Username field and select the new login you've just created.
- lanceb33New Contributor
I worked with 1Password support and they gave me the instructions below that solved the issue.
- Visit the website's login page.
- Type in your login information manually - don't click login.
- Right click the 1Password icon in your browser's toolbar.
- Hover over Save then click Login
- Refresh the webpage.
- Click on the Username field and select the new login you've just created.