Forum Discussion

ncoling's avatar
ncoling
New Contributor
2 years ago

[chase.com] - Filling isn't working

I have looked at all the suggestions on the web and I noticed this issue was described in a post and it also mentioned Remote Access the post was closed saying Remote access was fixed but I saw no re...
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steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey ncoling,

Thank you for getting back to us.

Can you let me know if you open and unlock your 1Password and search for Chase Bank, do you see the password present here? Do you have multiple items saved for the site?

Can you also let me know the steps you are taking to fill the username? Are you using a keyboard shortcut?

Finally, can you send over the exact URL of the login page so I can do some testing and best advise?

Thank you!