Forum Discussion

Former Member's avatar
Former Member
3 years ago

Chrome Browser extension takes 10-15 seconds on "Loading..." screen

I use the Chrome 1Password extension (v2.8.1) and for a long time now it has been very slow to open. When I open the extension it gets stuck on this loading screen below for about 10-15 before it reveals the password field. After that, it's pretty fast, but after 30s of inactivity or so, when I reopen the plugin, I have to wait another 10-15 seconds. It's very disruptive. Any ideas as to how to fix?

1Password Version: 7.9.5
Extension Version: 2.8.1
OS Version: macOS 12.5
Browser:_ Chrome

browser extension

5 Replies

  • Former Member's avatar
    Former Member
    3 years ago

    Hey JoshuaKleckner, I've located your ticket. Let's continue the conversation via email from there.

    ref: EBP-55317-862

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Thank you for getting back to us JoshuaKleckner.

    I think it would be useful if we could take a closer look at some logs and what may be going wrong.

    I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

  • JoshuaKleckner's avatar
    JoshuaKleckner
    New Contributor
    3 years ago

    This has been going on for me on a brand new mac with everything up to date for the last 2 months. Am experiencing the exact same thing as the OP. Also the extension doesn't have to wait 30s of inactivity for this loading screen to pop up again; just opening the extension a 3rd time forces it into the loading screen every time. I am not using any ad blockers.

    1password version: 1Password for Mac 8.10.7 (81007041)
    Extension version: 2.12.0
    OS Version: 13.4 (22F66)
    Browser: Chrome 113.0.5672.126

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @amatchneer

    I would recommend updating macOS to 12.6.4 if possible, moving to 1Password 8, those two steps may prove beneficial. In your screenshot it looks as if you might be using some sort of blocker app. If you disable it/them does it help? Please note Chrome also recently had an update. You may wish to also check for updates there.