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Jusacruiser's avatar
Jusacruiser
New Contributor
2 years ago

There are two or more 1Password Apps on my computer.

There are two or more 1Password Apps on my computer. I have two1Password icons on the menu bar. How can I clean that up without losing any of my data? 1Password Version: 2.23.3 Extension...
Former Member's avatar
Former Member
3 years ago

Hey @TripleHjr let's get the classic extension that you have installed removed, as it can conflict with the new extension and it does not work with 1Password 8.

Here are the steps for that:

  1. Copy and paste chrome://extensions to your Chrome browser and click Enter.
  2. Look for 1Password extension (desktop app required) and click to Remove it.
  3. Make sure that you have the new extension installed: https://chrome.google.com/webstore/detail/1password-%E2%80%93-password-mana/aeblfdkhhhdcdjpifhhbdiojplfjncoa?hl=en
  4. You very likely have it installed already but this step is here so you can double check
  5. Make sure that the new extension is pinned to Chrome's toolbar: https://support.1password.com/missing-browser-button/#chrome

I'm sorry we do not have phone support, but the above should help with the issue you've described. Let us know if you have any other questions!

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I am trying to load the extension for 1PW into Chrome browser--I have gone thru all support suggestions--believe I need telephone support--long time user of 1PW on my Mac's, etc--

\n\n
\n\n

1Password Version: 8.9.8
\nExtension Version: Not Provided
\nOS Version: MacOS 12.6.1
\nBrowser:_ chrome
\nReferrer: forum-search:chrome extension will not load

\n","kudosSumWeight":0,"postTime":"2022-11-23T05:21:50.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:73091_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":126},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I am trying to load the extension for 1PW into Chrome browser--I have gone thru all support suggestions--believe I need telephone support--long time user of 1PW on my Mac's, etc--

\n\n
\n\n

1Password Version: 8.9.8
\nExtension Version: Not Provided
\nOS Version: MacOS 12.6.1
\nBrowser:_ chrome
\nReferrer: forum-search:https://1password.community/search?Search=chrome%20extension%20will%20not%20load

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Hey @TripleHjr let's get the classic extension that you have installed removed, as it can conflict with the new extension and it does not work with 1Password 8.

\n\n

Here are the steps for that:

\n\n
    \n
  1. Copy and paste chrome://extensions to your Chrome browser and click Enter.
    2. \n
  2. Look for 1Password extension (desktop app required) and click to Remove it.
    3. \n
  3. Make sure that you have the new extension installed: https://chrome.google.com/webstore/detail/1password-%E2%80%93-password-mana/aeblfdkhhhdcdjpifhhbdiojplfjncoa?hl=en
    4. \n
  4. You very likely have it installed already but this step is here so you can double check
    5. \n
  5. Make sure that the new extension is pinned to Chrome's toolbar: https://support.1password.com/missing-browser-button/#chrome
    6. \n
\n\n

I'm sorry we do not have phone support, but the above should help with the issue you've described. Let us know if you have any other questions!

","body@stringLength":"962","rawBody":"

Hey @TripleHjr let's get the classic extension that you have installed removed, as it can conflict with the new extension and it does not work with 1Password 8.

\n\n

Here are the steps for that:

\n\n
    \n
  1. Copy and paste chrome://extensions to your Chrome browser and click Enter.
    2. \n
  2. Look for 1Password extension (desktop app required) and click to Remove it.
    3. \n
  3. Make sure that you have the new extension installed: 1Password - Password Manager
    4. \n
  4. You very likely have it installed already but this step is here so you can double check
    5. \n
  5. Make sure that the new extension is pinned to Chrome's toolbar: https://support.1password.com/missing-browser-button/#chrome
    6. \n
\n\n

I'm sorry we do not have phone support, but the above should help with the issue you've described. Let us know if you have any other questions!

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