Forum Discussion

Former Member's avatar
Former Member
4 years ago

Chrome Extension is causing a problem on some web pages

I have a web application that is having a problem with injected.js on certain pages. A request is being made and cancelled over and over, non-stop, from injected.js. If I disable the 1Password extension the problem goes away. The problem also does not occur with the beta version.

browser extension

7 Replies

  • ag_chantelle's avatar
    ag_chantelle
    Icon for 1Password Team rank1Password Team
    4 years ago

    @ubjones

    I was able to locate your support request. Let's continue our conversation there.

    ref: NZS-57161-682

  • Former Member's avatar
    Former Member
    4 years ago

    I resent the email as a forward. This time I received a response with a ticket number. Perhaps there was an issue with the first email because it had a CC address too.

  • Former Member's avatar
    Former Member
    4 years ago

    @ubjones – Hmm, I would think you would have gotten an autoresponder email by now. 🤔 I'm not seeing any emails under the email on your forum account. Just to confirm, did you send the email to mailto:support+x@1password.com?

  • Former Member's avatar
    Former Member
    4 years ago

    No I did not get a ticket number yet.

  • Former Member's avatar
    Former Member
    4 years ago

    @ubjones:

    Thank you! Have you received a ticket number already?

  • Former Member's avatar
    Former Member
    4 years ago

    I sent an email with screenshots of the chrome debug view which show additional information of the browser state when the issue occurs.

  • Former Member's avatar
    Former Member
    4 years ago

    Hey @ubjones ,

    Currently the beta and stable versions are identical (both version 2.0.5). Can you please confirm that the your stable version is indeed 2.0.5 and that the issue persists with it?

    If it does, please elaborate on the request that is being made over and over, and if you can, provide us with a link to the web app so we can investigate it there. You can also send it to us via email if you prefer to keep things private - just email us all the details to mailto:support+x@1password.com with a link to this discussion here so we can connect the dots.