Forum Discussion

mitchr's avatar
mitchr
Occasional Contributor
2 years ago

Chrome Extension is Locking Independently of Desktop App

My Chrome Extensions are locking independently of the state of my desktop app.
The message I get in the locked Chrome Extension is:

You're asked to re-enter your password because
Chrome has an update available.

This happens even though Chrome is updated and it occurs independently in each instance of Chrome (e.g. I have to unlock it independently is each profile)

In settings, I have 'Connect with 1Password in the Browser" checked.

Is this a bug or a new feature?

Thanks.

1Password Version: 8.10.35
Extension Version: 2.25.1
OS Version: Win 11 Pro 10.0.22
Browser: Chrome

browser extension

1 Reply

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    mitchr

    Sounds like you've encountered a bug. I'd recommend talking with my colleagues in email support who can help gather logs and better determine just what it is you're experiencing. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

    You should receive a support ID by return email. Please share that support ID here so we can connect the dots.