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mitchr's avatar
mitchr
Occasional Contributor
11 months ago

Chrome Extension is Locking Independently of Desktop App

My Chrome Extensions are locking independently of the state of my desktop app.
The message I get in the locked Chrome Extension is:

You're asked to re-enter your password because
Chrome has an update available.

This happens even though Chrome is updated and it occurs independently in each instance of Chrome (e.g. I have to unlock it independently is each profile)

In settings, I have 'Connect with 1Password in the Browser" checked.

Is this a bug or a new feature?

Thanks.

1Password Version: 8.10.35
Extension Version: 2.25.1
OS Version: Win 11 Pro 10.0.22
Browser: Chrome

browser extension

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  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    11 months ago

    mitchr

    Sounds like you've encountered a bug. I'd recommend talking with my colleagues in email support who can help gather logs and better determine just what it is you're experiencing. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

    You should receive a support ID by return email. Please share that support ID here so we can connect the dots.

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My Chrome Extensions are locking independently of the state of my desktop app.
\nThe message I get in the locked Chrome Extension is:

\n\n
\n

You're asked to re-enter your password because
\nChrome has an update available.

\n
\n\n

This happens even though Chrome is updated and it occurs independently in each instance of Chrome (e.g. I have to unlock it independently is each profile)

\n\n

In settings, I have 'Connect with 1Password in the Browser\" checked.

\n\n

Is this a bug or a new feature?

\n\n

Thanks.

\n\n
\n\n

1Password Version: 8.10.35
\nExtension Version: 2.25.1
\nOS Version: Win 11 Pro 10.0.22
\nBrowser: Chrome

","body@stringLength":"730","rawBody":"

My Chrome Extensions are locking independently of the state of my desktop app.
\nThe message I get in the locked Chrome Extension is:

\n\n
\n

You're asked to re-enter your password because
\nChrome has an update available.

\n
\n\n

This happens even though Chrome is updated and it occurs independently in each instance of Chrome (e.g. I have to unlock it independently is each profile)

\n\n

In settings, I have 'Connect with 1Password in the Browser\" checked.

\n\n

Is this a bug or a new feature?

\n\n

Thanks.

\n\n
\n\n

1Password Version: 8.10.35
\nExtension Version: 2.25.1
\nOS Version: Win 11 Pro 10.0.22
\nBrowser: Chrome

\n","kudosSumWeight":0,"postTime":"2024-06-28T14:39:05.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser 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mitchr

\n\n

Sounds like you've encountered a bug. I'd recommend talking with my colleagues in email support who can help gather logs and better determine just what it is you're experiencing. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

\n\n

You should receive a support ID by return email. Please share that support ID here so we can connect the dots.

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