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Forum Discussion
Chrome extension not offering touch ID
I see from past threads this has been an issue before. I'm using Chrome on an Apple and have the latest Mac beta version of 1Password (8.10.82) on my computer and added to my Chrome browser. Even tho...
Thanks, Dave. I've tried but this solution isn't working. I get an error message that it cannot connect my browser extension. I've removed and reinstalled the extension. I am talking about Chrome and not Safari. I've tried the troubleshooting steps listed here but these steps don't work either: https://support.1password.com/cs/cannot-connect-browser/
1P_Dave
Moderator
ModeratorI'm sorry that the steps didn't help. I'd like to ask you to create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/chrome-extension-not-offering-touch-id/157879
- Your forum username: Sharon
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
thanks, Dave - the support ID: FDP-98329-374
- 1P_Dave
Thank you for posting the Support ID, I see that my colleague sent you an email on Monday. Please continue the conversation there. If you don't see the email then make sure to check your Spam/Junk folder in case it landed there.
-Dave
Dave, thanks for letting me know. I didn't receive the email. My spam folder was emptied before I could check. Can you colleague resend the email? ~Sharon
